DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove

Upon arrival it took a bit long for someone to help me at the front desk. There was a sign saying that they were helping another customer. When the attendant did arrive service was with a smile and an apology. We had a family trip with 3 separate reservations. My reservation was for two rooms with king beds, which was as requested. The other two parties who reserved before I did also reserved the same but both received two double beds. Rooms seemed clean but fingerprints were all over the microwaves and my daughters fingers were dirty with sticky brown stuff when she opened the fridge door. Hallway carpets were dirty. The other parties rooms had empty shampoo and lotion. No light in hallway bulbs in both rooms reserved. First day of cleaning, bathroom not cleaned, coffee maker not cleaned and refilled. Water in shower/tub did not drain well in both rooms. Toilet water does a slow death spin before it goes down. Beds, pillows and comforters were comfortable. If you like hot water it definitely got scorching hot and did not run out. Cookies upon check in was a nice and unexpected touch. There was no elevator but the stairs were not too bad. The little window by the door made it feel a bit different and nice from other hotel stays. Location was in a business park area. Parking was easily accessible and felt safe enough. Well lit. Probably wouldn’t stay there again for awhile but appreciated the convenience of being able to stay on the same floor not too far from each other.

Tables and side tables were dusty. They just change the towels and pillowcases but didn’t clean the bathroom! There’s no dish soap for the bar soap. Fridge is dusty too.

It wasn’t very clean, we had ants in a room. I complained about it, they did offer to move us to a different room. The balcony doors didn’t work great in the first room, second room didn’t open at all. The phone didn’t work in the second room, had to call on speaker. Would not stay here again, even though staff was very friendly.

I will be back

Second time I stayed here. Last time, I think I gave it a little better review, and unfortunately, it has gone down since then. I have to come to this area multiple times a year for buisness. I tried another property since then and then decided to try this again and sort of regret it. One, they do not let you use your food and beverage credit in the shop which was not noticed until half way through my stay. Luckily able to switch to points. It is obvious the property is not being taken care of. Inside and out. Outside everything was overgrown etc.

Pool is very clean and building. No complaints

It was a very nice hotel .