AVIA Residences on Savoy- Extended Stay

Was not accommodated after a 3 month reservation, property said they were renovating and sent out an email to Hotels.com. Totally unacceptable I won’t lie about my experience so don’t worry about it I WONT make review

You deceive the customers into thinking that it is a hotel. Nowadays, most of the rooms are rented long-term, there are no hotel services and the photos you post are a lie. There is no lobby. There are no outdoor areas active. The pool is not active. In the laundry room two machines take money but don't work but the lady at the reception, who identified herself as "Brittany the manager" "didn't know about it" and "it's not her responsibility". The door in our room did not lock, there is no soap in the room itself, there are no towels in the kitchen, there are not even two glasses for water. only one. When we wanted to check out, at 09:30, the reception was closed, the phone number left on the door was not connected. We had to leave the key in the room not knowing if it was picked up by the "hotel" Shame on you for selling this complex as if it were a hotel. Its a lie. We expect to receive substantial compensation for this order.

Stayed here previously when it was Sonesta and it was fine. New owners under brand name Avia have really cut back on amenities and service. Office is open only a few hours each day. If you have to leave before 9AM and return after 5PM you are out of luck. One small bar of soap, one roll of toilet paper, no hangers in the closet, one skimpy set of towels for two people staying for 8 days. Must have been a private equity deal. Not coming back.

My reservation was lost, luckily I was still able to get the type of room I requested. The furniture and carpet was dirty. There was no paper towels, cleaning supplies, Or garbage can.

Great stay! We use this location on multiple occasions.

Its wasnt really the stay i imagine. It was not up to my liking but its durable for acouple of days.

Heater was not working properly, water was not hot enough in the shower and most importantly poor wifi for my business stay.

My stay at there was excellent

Nothing similar to the pictures, the hotel staff are very rude, no housekeeping service , no breakfast for many days ,also they charge additional fee for the parking area, no reimbursement or discount for this inconvenients, they only reply “sorry for the inconvenients “ honestetly a want my money back, I feel like someone stool my money. Be aware for this property is an extended stay hotel.

There were strobe lights going off in my room from the time I checked in until the time I got back from a wedding. I was unable to get a hold Of the front desk when I called so I had to Keep going to the office with a video to prove to the guy that it was going on. It was late and I was exhausted and just wanted to sleep. Had I been able to get the issue resolved When I got there, it would Have been better.