Value Suites Extended Stay - St Louis

Then I was away from the road and predominantly quiet area.

That I selected a pet friendly hotel but there was no options to mention that I had A pet Online and no information stating that pets were extra so they kept my deposit Because they Said it was $27 a night for my pet. Even though I had to clean my room when I got there. And the reason why I chose this location was because I had stayed there previously. And the room was fully equipped with can opener. Pots Pan dishes and silverware. However, the room I was put in this time. Had nothing not even a trash can. So nee,dless to say the Staff was excellent room was not so hot and the rates are not clear. There needs to be an option online for you to check that. You have a pet so that you can get an accurate rate And not caught off guard.

In the morning called the front desk to ask if i could stay longer and pay after work, she. Said i could so whike waiting for the snow to stop so i could go work around 1pm. The other worker is knocking on my door saying she didn't ok this and i had to either pay this aecond or be gone immediately. I called her 4 times being nice ans saying sorry if i miss understood her earlier, she kept hamging up on me i asked if i had 10 minutes to shower she said no. The point here people is they let many of there guest go a week with out payment and she had a 52 dollar deposit so even if i wouldn't have paid they would have gotten 80 percent of the money for my second night. I feel that i have been discriminated against due to the fair housing act. The fair housing act does apply to hotels and it basically says that what you do for one person you must do for others. No way was i given the same treatment i have witnessed other peoplw receive from her and thia property on paymenta or money orweather thwy can stay in the room. Truthfully i am seriously thinking about pursuing charges on her and the property. Being that she is the manager she should know the rules on housing. Maybe even more will happen to her byt i feel completely offended by her and her actions towards me. Fyi the room was great minus the hot water.

Onsite staff was very friendly. But this property has major issues such as odorous rooms, cleanliness of the surfaces and sheets. It was endured but I won’t book again.

I went through a third-party Orbitz to book the room and when I got there to check in, they decided to ask for $100 deposit which I didn’t have $100 to hold for them so therefore they would let me check in and they went on a ticket with my money for the booking as well I went to return it I give it back so I was left stranded to sleep in my car and they did not care because they said it’s policy but their policy was not located or no or acknowledged or printed anywhere in the third-party for customers to see if I would have known that maybe I would’ve had the money and I would’ve been stranded, but that was information that was unknown. Do not recommend this place , they leave out information

Waited in the lobby for ten minutes…the monitor was not working. Had to call and finally reached someone who didn’t speak english well. You should alert people that the guest will never see a human during check in. I’m going to blast you on social media.

Nothing

It was very dirty

We stayed there four years ago and it was very nice. They no longer have breakfast although it was listed. No kitchen supplies although it was listed. The room they gave us was dirty, we left I would not stay there the whole area was dirty and need a lot of maintenance.

I like the room and it was clean but it had a heavy smell of cigarettes in the outside was just so dirty and dog poop was everywhere that's what I didn't like

In the room was ok could use a vacuum but the outside presentation was horrible trash everywhere outside

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