Sonesta ES Suites Colorado Springs

I like the hotel concept of a suite living room, kitchen and rooms with seperate bathrooms. Beds comfortable.

I did not like that housekeeping is only available after the seventh day of stay our stay was six days. Which means you get no fresh up of linens, towels, room cleaning and you have to take out your own trash to dumpsters. If you wish a set of clean towels or bedding it's $3 per set. They also do not offer breakfast bar which in the property discription they say its included. The rooms upon first glance looked good but when you fully look, carpet filthy, walls filthy, bathroom trim and ceiling rot. Lastly, they require a $500 deposit on checkin which was not previously stated and they ONLY accept major credit cards.

Would have liked the breakfast that is advertised on the website.

The room was spacious and clean. We used the full kitchen a few times, and everything worked great. Excellent price for what you get. .

The front desk was having problems with the key system for the rooms.

The room was nice, spacious, and comfortable

House keeping only came one time and I was there almost 20 days.

Comfortable

Your booking add needs to state the hotel WILL CHARGE us $500.00 dollars 💵 in advance. And they tried to make me pay again )even though I paid you.)

I enjoy using the kitchen amenities. Staff is nice.

I was first given a dirty room before being moved to à clean one, and there is a surprise $500 incidental at the front desk now.

The room was nice and beds were comfortable.

The hotel advertisement on line was for a two bedroom king loft, with a pull out bed, and free breakfast. I prepaid for a two bedroom king loft for 4 adults and 1 child with free breakfast, but was given a king studio and informed that they no longer have breakfast. When I notified the front desk to inform him that the room was not what I reserved, he was not helpful at all. Because we went through a 3rd party, Booking.com, we were informed that there was nothing that the hotel staff could do, and that we would need to contact the 3rd party. We traveled 5 hours to the hotel, did not arrive until after midnight, did not get the situation worked out until after 2:00am. The morning staff at the hotel was helpful and accommodating with getting the correct room that we had reserved for 4 adults and 1 child. We informed them that we would be in later that night to get the keys for the new room. The hotel lobby switched to business on Friday and no one informed us that the lobby would close @ 10:00pm. We picked up the keys to the new room but they did not work. I went back to the lobby and it was closed with a note stating to call and after hours emergency number. The after hours staff was "on call" and not at the facility. We were informed that they had 20 minutes to get to the facility, it took them over 40 minutes. Once they On Call staff arrived they gave us new room keys and they did not work. The staff was very polite and as helpful as she could be, but we had to wait out in the cold for her to try and get us into a room for the night for almost an hour with my 10 year old daughter and elderly parents.

Good breakfast options during the week, even on a holiday. Not as many options on the weekend although the clerk helped to accommodate us

The couch and sitting chair were uncomfortable, cold upholstery.