Sonesta ES Suites Colorado Springs

The suites were big and had most of what we needed, including privacy.

Unfortunately, much of the advertising of this property was false. On the website, deposit was $250, but when we got to the property it became $500. Also, on the website was that there was a “reimagined breakfast,” but the person checking us (who seemed very inconvenienced and like they just woke up) told us they had stopped breakfast service the day before we came, because the property was being turned into apartments. So, no breakfast was provided at all. Coffee machine needed to be updated and staff were unprofessional. Otherwise the suite itself was nice.

The room was spacious. neatly organized and arranged. and the large bathroom. There was enough lighting and lamps. and I liked that there was an extra bed setting for the couch bed.

The bed was rather Firm. And only two pillows. that could have been enough dishes for four people instead of two. The faucet in the sink appeared to leak around the knobs. but otherwise worked well.

We loved the homey feel and the wonderful breakfast!

First time not having a mountian view. The 500 deposit

I do like this hotel, there's something homey about it.

The overall property condition and cleanliness could be improved. It's not a great part of Colorado Springs unfortunately. I was not a fan at all of the $500 deposit required, that's far beyond normal for any hotel.

The new owners installed a new reservation software and didn't train the desk staff. My reservation was scrubbed and the clerk had to create an entirely new reservation with the day's prevailing rate. She was very apologetic but it took nearly 45 minutes to check in.