Best Western O'Hare/Elk Grove Hotel

There were ants in the room we stayed in. Someone left a gummy worm behind the dresser between the beds and a pile of ants were on the floor and climbing in one of the beds.

The breakfast had lots of food and drink options. I really liked that the pastry cabinet had all the pastries wrapped up so you knew no one had touched them. The free airport shuttle was also super easy to find at the airport terminal based on their instructions and left regularly from the hotel. It only runs between 7am and 11pm though unlike most airport hotels that have a 24/7 shuttle so don't book if you need transport outside these hours. Also the shuttle won't run past June 1st due to the hotel being demolished soon (June 28th 2025 according to their website).

The carpet was sticky in patches which meant I didn't want to take my shoes off in the room as I had no idea what was on the ground. They didn't give me any towels in the room either and the combination of the two made me wonder if they had only half cleaned the room. The biggest problem however was in the morning they gave a guest (an air hostess checking in early) a key to my room and she came into my room. It was 1 hour before the checkout time so I was still allowed to be in the room I had paid for. This really freaked me out and when I went to talk to the reception staff about it there was only a cleaner there and she didn't care - only wanted to know if I had left the room so they could clean it. I wouldn't stay here unless you don't mind taking the security risk. I got the impression that the staff didn't really care about customers which might be due to the hotel being demolished very soon to make way for a new development (June 28th 2025 according to their website) so returning customers aren't a priority.

Everything was good, great breakfast

Shaun the night porter was a fabulous help upon arrival he was immediately helpful and knowledgeable and despite the time of our arrival dealt with us in an extremely friendly and capable way. The morning receptionist was also very efficient.

Toiletries in room could have been larger for 2 people.

Classic Best Western breakfast. I was expecting some fresh fruit,that was missing.But still it was goos.

it was a great price for the area

the noise level was too loud to sleep