JEN Penang Georgetown by Shangri-La

Lovely location, great suite, friendly staff, particularly Mr Subbiah at Jen Cafe, outgoing, engaging, goes the extra mile. Special professioanl

The hotel is absolutely centrally located. You may walk to the surrounding eateries like Nasi Kandar Restaurant, also walking distance to chowrasta market. The staff id very pleasant ie Azim who is our housekeeper staff. However the hotel looks dated and would benefit from new touch-up. On our check put day, the manager on duty, Ashraf helped us with the process we are impressed. Great Hotel to stay near Komtar.

A very pleasant experience and top-notch service by staff at the check-in counters, Cafe Jen (breakfast lounge) and housekeeping. I would like to commend Noyon, the room attendant who attended to all our needs including providing a high chair and baby cot for my baby. He made our room clean each day, provided extra bottles of water as requested and gave a special gift during our stay. The room could be pitch dark for comfortable sleep, even for my baby’s afternoon naps.

The hotel was lovely but a little bit more out of the old town that I thought it would be. The rooms were lovely and clean and the highlight was the breakfast - there was so much choice on offer and the team were lead by A.Subbiah who would bring us the local dish of the day being offered for us to try as well as other local delicacies. They were very friendly as truly added to the experience.

Nice hotel. Very convenient location

*Donald Quek* *Stayed: 23September - 26September 2025* I have stayed at the Jen Penang Hotel and had a wonderful experience. The staff was very friendly , helpful and accommodating. The room was clean and comfortable, and the hotel’s central location in Georgetown was perfect for exploring the area, restaurants, and shops. Overall, it was a great stay, and I’d definitely recommend it to anyone visiting Penang.

Clean room Friendly staffs.

The property boasts a prime central location, within walking distance of several popular Penang attractions—including Armenian Street—and is conveniently situated right next to Komtar. The staff are exceptionally attentive and friendly, contributing to a warm and welcoming experience. The premises are well-maintained and spotlessly clean, reflecting a high standard of care. While the Peranakan-themed décor adds cultural character, I personally found it a bit overwhelming and somewhat dated. A more modern design approach could create a fresher, more inviting ambiance. That said, my overall stay was pleasant, and I would happily recommend this property to friends and family visiting Penang.

staffs were helpful, great location

Clean room, staff Mr Ramly at the reception area was very welcoming and helpful in providing assistance and advise. Hotel is conveniently located at the city area.