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8.8 / 10 Guest Rating

JEN Penang Georgetown by Shangri-La

Magazine Road, George Town, Penang, 10300, George Town, MY

JEN Penang Georgetown by Shangri-La - main view

About the Property

Luxurious Amenities
Enjoy a 24-hour health club, outdoor pool, and sauna for ultimate relaxation. Complimentary Wi-Fi, concierge services, and babysitting add convenience to your stay.

Culinary Delights
Indulge in local and international cuisine at Cafe Jen, grab a drink at the bar/lounge, or opt for room service. Don't miss the daily continental breakfast for a perfect start to your day.

Convenient Location
Situated in the heart of George Town, steps away from 1st Avenue Mall and KOMTAR, JEN Penang Georgetown by Shangri-La offers easy access to popular attractions. Benefit from airport shuttle service and close proximity to key landmarks.

Book your stay now at JEN Penang Georgetown by Shangri-La for a memorable experience in Penang!

Facilities & Amenities

Meeting rooms
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Garden
Luggage storage
Express check-in/check-out
Sauna
Designated smoking area

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

Check Room Availability

1 night · 2 adults

Available Rooms

Deluxe Room, 2 Twin Beds (Club) - Photo 1
Deluxe Room, 2 Twin Beds (Club) - Photo 2
Deluxe Room, 2 Twin Beds (Club) - Photo 3
Deluxe Room, 2 Twin Beds (Club) - Photo 4
Deluxe Room, 2 Twin Beds (Club) - Photo 5
Deluxe Room, 2 Twin Beds (Club) - Photo 6
1/6

Deluxe Room, 2 Twin Beds (Club)

2 Twin Beds301-sq-foot room with city views Club Level - Buffet breakfast and light refreshmentsInternet - Free WiFi and wired internet accessEntertainment - 40-inch LED TV with premium channelsFood & Drink - Mini-fridge, room service (limited hours), and free bottled waterSleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippersPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on requestComfort - Air conditioning and daily housekeepingNon-SmokingRoom/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability

28 m2
Sleeps 2
2 Twin bed (90-99 cm wide)
Amenities
TVTelephoneAir conditioningHair dryerBathrobeDesk

Club Deluxe 2 Twins

Non-refundable
Room Only
20% OFF$220.17

$176.14

Includes taxes & fees
Deluxe Room, 1 King Bed - Photo 1
Deluxe Room, 1 King Bed - Photo 2
Deluxe Room, 1 King Bed - Photo 3
Deluxe Room, 1 King Bed - Photo 4
Deluxe Room, 1 King Bed - Photo 5
Deluxe Room, 1 King Bed - Photo 6
Deluxe Room, 1 King Bed - Photo 7
1/7

Deluxe Room, 1 King Bed

1 King Bed301-sq-foot room with city views Internet - Free WiFi and wired internet accessEntertainment - 40-inch LED TV with premium channelsFood & Drink - Mini-fridge, room service (limited hours), and free bottled waterSleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippersPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on requestComfort - Air conditioning and daily housekeepingAccessibility - Grab bar in showerNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

28 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
TVTelephoneAir conditioningHair dryerBathrobeDesk

Room with 2 beds, Club

Non-refundable
Room Only
20% OFF$242.69

$194.15

Includes taxes & fees
Deluxe Room, 1 King Bed (Club) - Photo 1
Deluxe Room, 1 King Bed (Club) - Photo 2
Deluxe Room, 1 King Bed (Club) - Photo 3
Deluxe Room, 1 King Bed (Club) - Photo 4
Deluxe Room, 1 King Bed (Club) - Photo 5
Deluxe Room, 1 King Bed (Club) - Photo 6
1/6

Deluxe Room, 1 King Bed (Club)

1 King Bed301-sq-foot room with city views Club Level - Buffet breakfast and light refreshmentsInternet - Free WiFi and wired internet accessEntertainment - 40-inch LED TV with premium channelsFood & Drink - Mini-fridge, room service (limited hours), and free bottled waterSleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippersPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on requestComfort - Air conditioning and daily housekeepingNon-SmokingRoom/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability

28 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
TVTelephoneAir conditioningHair dryerBathrobeDesk

Club Deluxe 1 King

Non-refundable
Room Only
20% OFF$220.17

$176.14

Includes taxes & fees
Family Room, 1 King Bed - Photo 1
Family Room, 1 King Bed - Photo 2
Family Room, 1 King Bed - Photo 3
Family Room, 1 King Bed - Photo 4
Family Room, 1 King Bed - Photo 5
Family Room, 1 King Bed - Photo 6
Family Room, 1 King Bed - Photo 7
Family Room, 1 King Bed - Photo 8
1/8

Family Room, 1 King Bed

1 King Bed344-sq-foot room with city views Internet - Free WiFi and wired internet accessEntertainment - 40-inch LED TV with premium channelsFood & Drink - Mini-fridge, room service (limited hours), and free bottled waterSleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippersPractical - Laptop-compatible safe, single sofa bed, and iron/ironing board; cribs (free) available on requestComfort - Air conditioning and daily housekeepingNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

32 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
TVTelephoneAir conditioningHair dryerBathrobeDesk

Family Room 1 King

Non-refundable
Room Only
20% OFF$198.43

$158.74

Includes taxes & fees
Family Room, 1 King Bed (Club) - Photo 1
Family Room, 1 King Bed (Club) - Photo 2
Family Room, 1 King Bed (Club) - Photo 3
Family Room, 1 King Bed (Club) - Photo 4
Family Room, 1 King Bed (Club) - Photo 5
Family Room, 1 King Bed (Club) - Photo 6
Family Room, 1 King Bed (Club) - Photo 7
Family Room, 1 King Bed (Club) - Photo 8
Family Room, 1 King Bed (Club) - Photo 9
1/9

Family Room, 1 King Bed (Club)

1 King Bed344-sq-foot room with city views Club Level - Buffet breakfastInternet - Free WiFi and wired internet accessEntertainment - 40-inch LED TV with premium channelsFood & Drink - Mini-fridge, room service (limited hours), and free bottled waterSleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippersPractical - Laptop-compatible safe, twin sofa bed, and iron/ironing board; cribs (free) available on requestComfort - Air conditioning and daily housekeepingNeed to Know - No rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

32 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
TVTelephoneAir conditioningHair dryerBathrobeDesk

Room, Family, King bed

Non-refundable
Room Only
20% OFF$221.86

$177.49

Includes taxes & fees

Guest Reviews

8.8
Excellent177 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the great location.

Categories

Cleanliness8.8
Service9.2
Location9.3
Room Quality8.7
Amenities8.3
Value for Money8.7
Food and Beverage8.8
Overall Experience8.7

Select topics to read reviews

S
Suki_SinghYANGON (RANGOON), YANGON REGION
Verified booking
Couples
Standard Room
Stayed in Dec 5, 2025

"Lovely get-away"

8.0

Lovely location, great suite, friendly staff, particularly Mr Subbiah at Jen Cafe, outgoing, engaging, goes the extra mile. Special professioanl

Helpful?
S
shamsulamriiKUALA LUMPUR, WILAYAH PERSEKUTUAN
Verified booking
Couples
Standard Room
Stayed in Dec 1, 2025

"Great central location"

8.0

The hotel is absolutely centrally located. You may walk to the surrounding eateries like Nasi Kandar Restaurant, also walking distance to chowrasta market. The staff id very pleasant ie Azim who is our housekeeper staff. However the hotel looks dated and would benefit from new touch-up. On our check put day, the manager on duty, Ashraf helped us with the process we are impressed. Great Hotel to stay near Komtar.

Helpful?
O
OliviaT965
Verified booking
Family
Standard Room
Stayed in Nov 29, 2025

"Great service and very comfortable rooms"

10.0

A very pleasant experience and top-notch service by staff at the check-in counters, Cafe Jen (breakfast lounge) and housekeeping. I would like to commend Noyon, the room attendant who attended to all our needs including providing a high chair and baby cot for my baby. He made our room clean each day, provided extra bottles of water as requested and gave a special gift during our stay. The room could be pitch dark for comfortable sleep, even for my baby’s afternoon naps.

Helpful?
G
Goldilocks_travels
Verified booking
Family
Standard Room
Stayed in Nov 19, 2025

"Great Breakfast service"

8.0

The hotel was lovely but a little bit more out of the old town that I thought it would be. The rooms were lovely and clean and the highlight was the breakfast - there was so much choice on offer and the team were lead by A.Subbiah who would bring us the local dish of the day being offered for us to try as well as other local delicacies. They were very friendly as truly added to the experience.

Helpful?
P
Phyllis pey yin
Verified booking
Standard Room
Stayed in Oct 8, 2025

"Exceptional"

10.0

Nice hotel. Very convenient location

Helpful?
D
donaldq48SINGAPORE
Verified booking
Friends getaway
Standard Room
Stayed in Oct 6, 2025

"Great Stay At Jen Hotel Penang"

10.0

*Donald Quek* *Stayed: 23September - 26September 2025* I have stayed at the Jen Penang Hotel and had a wonderful experience. The staff was very friendly , helpful and accommodating. The room was clean and comfortable, and the hotel’s central location in Georgetown was perfect for exploring the area, restaurants, and shops. Overall, it was a great stay, and I’d definitely recommend it to anyone visiting Penang.

Helpful?
C
Chang Sen Tony
Verified booking
partner
Standard Room
Stayed in Oct 6, 2025

"Exceptional"

10.0

Clean room Friendly staffs.

Helpful?
D
Dayak75DARWIN, TOP END, NORTHERN TERRITORY
Verified booking
Couples
Standard Room
Stayed in Oct 5, 2025

"Great location"

8.0

The property boasts a prime central location, within walking distance of several popular Penang attractions—including Armenian Street—and is conveniently situated right next to Komtar. The staff are exceptionally attentive and friendly, contributing to a warm and welcoming experience. The premises are well-maintained and spotlessly clean, reflecting a high standard of care. While the Peranakan-themed décor adds cultural character, I personally found it a bit overwhelming and somewhat dated. A more modern design approach could create a fresher, more inviting ambiance. That said, my overall stay was pleasant, and I would happily recommend this property to friends and family visiting Penang.

Helpful?
D
Danniel Bo Lin
Verified booking
Standard Room
Stayed in Oct 3, 2025

"Exceptional"

10.0

staffs were helpful, great location

Helpful?
M
Mohd Reza
Verified booking
family
Standard Room
Stayed in Oct 3, 2025

"Exceptional"

10.0

Clean room, staff Mr Ramly at the reception area was very welcoming and helpful in providing assistance and advise. Hotel is conveniently located at the city area.

Helpful?