JEN Penang Georgetown by Shangri-La

Great location with many shopping and food options

2 big standouts: Subbiah and his Team 2622622 in morning buffet breakfast over 3 consistent breakfast days took care of breakfast like it was his own hospitable establishment. Professional caring very hard working, gracious, 100% on the ball, make the whole experience top class. The food the drinks everything was crazy awesome. Kudos to this man and the team that brands this Shangrilla establishment. 2nd highlight was the reception manager on that day Keven who helped us on check in to help us with even our expedia booking converting our stay for 3 people to 2 people as my 80 yo mother in law got sick couldn't come and came up with using his discretion to throw in breakfast with Subbiah's team. we will come back to Jen hotel again when we come back to Penang and hope to see Subbiah again. By the way, subbiah never approached us, we approached him to tell him how good we thought he was and wanted to know how to provide a review. Thank you all incl the room cleaning staff at 908.

Good

Nice n clean staff very friendly will come back again

Clean cosy room and very convenient location close to all the food!

This property is conveniently located within a 15 minute walk to Georgetown and close to 3 shopping malls. The rooms are well appointed with good lighting small desk, very comfortable bed, great pillows, good bathroom amenities. For female travellers there's no magnifying mirror so bring you own. Amenities include miniature tubes of Colgate - always welcome! The staff are very helpful, big thanks to housekeeping Noyon and porter Riza.

Good hotel & best location

Good location and excellent customer service!

Location famous laksa and cendo place nearby. There’s a small mall beside, nothing fancy but enough if you need grocery run. Breakfast Good spread, if go in the peak, might need to wait for seats. Room Is good. I’ve booked a family room and fits perfectly. Service Service is also excellent. Bar They service very nice cocktail. Do try it. There’s live band as well on weekends. Price Is reasonable for the quality and price.

been staying this hotel few time, however this round make me super disappointer, i was purchase frozen food and during my checking in was check in and my wife was asking lobby to help us to keep our food on frozen because the room chiller was too small and not space to keep. and the lobby was nice and say will do and will keep it. after 3 days later and when collect, notice the food and the cooler back was normal room temperature, if i need normal room temperature i rather keep myself and what is point for me to keep at fridge or frozen fridge? and the tag was saying keeping in frozen or fridge but end up never keep it, i was complain to Lobby counter and saying will discuss with manager let me know the update, been waiting apologies email or anything email from hotel is non at all and i guess been ignore. if i know this going happen, rather not to purchase any thing during check in. i suggestion for any customer that purchase food or anything please double check before left else will facing same issue with me.