The Scott Resort & Spa

Where do I start! We got scammed out of $1,000 on this trip to the Scott. We had a 3 day reservation and after only 1 night we had a death in the family that resulted in us leaving 2 days early. I spoke to the manager at the front desk and he was compassionate and said our money would be refunded for the 2 unused nights. After we were home for several weeks I noticed that the refund did not appear on our charge card statement. After a lengthy investigation I discovered that the refund went to Priceline.com and that even though the website we used to make the reservations clearly looked like the Scott Hotel and the operator presented herself as a representative of that hotel it clearly was not. This is where I blame The Scott Hotel! They clearly are in bed with these scam booking agencies that act like hotels. I filed a claim to get my refund from Guest Reservations who used Priceline to make the reservation. That website pops up first on google and you cannot tell the difference. Priceline wanted a simple letter from The Scott and that turned out to be a problem. I called the hotel many times asking to speak to manager about this but did not get a return call. The Scott was absolutely no help at all. I see on there website that they are not endorsed by the BBB nor do they list any names and or email to contact anyone, they simply do not want to help! I'm out a thousand bucks. Thanks Scott Hotel!

Staff was great with excellent service, from the pool to the spa to the restaurant. Food was very good.

Bar and restaurant staff were fab - so lovely - very polite, helpful and fun. Hotel lobby was beautifully calm and peaceful. We really liked the Bauhaus / Mexican décor throughout. Food in the restaurant was really good, we ended up eating in every night! Gardens and fire pits were relaxing and not too crowded. Close proximity to Scottsdale without noise and crowds. Layout of hotel meant residents had space. Would definitely go back if in Scottsdale. Ability to park so close to hotel room with easy access to room from carpark - really well designed. Access to ice outside rooms.

Overcrowding at the pool. Many beds held for residents with towels all day and not used. However when I went for brief lunch I came back to discover my belongings had been moved and I had to go to my room. On a 4 day stay I had a lounger for 2 days only. Large numbers of day packages meant overnight residents were competing for lounger access. Hotel staff could possibly allocate / oversee? I was unable to secure a spa booking, there were not enough therapists and a lot of external 'day' bookings. The lady on reception at the spa was most apologetic and so lovely though! The young lady on reception for our check in. The only staff member in the whole 4 day stay who wasn't pleasant. She was unfortunately rude, gave no details regarding breakfast times, spa access, pool times / towels - just pointed and instructed "go ask them". When I couldn't locate spa staff "I told you ask them!". I just avoided over future days and everyone else was really brilliant.

Pool, overall vibe

Air conditioning