Holiday Inn Alexandria - Downtown by IHG

Comfortable bed, nice shower , responsive maintenance man

How conveniently located it was to the convention center. Staff was nice.

The dirty carpet between the hotel and the conference center. My toilet that was stuck running and would have to be adjusted every time we flush the toilet. The nasty smell in the rooms like musty and mildewy.

There were many people registering for a confererence in the city and only one elevator working. Also, the hotel advertised on line, a complimentory breakfast which ws not honored. Our room was to be for handicap accessiblity but was not.Our ages are 91 and 85. We could not use a bath tub with no traction on the bottom and no hand rails. It was, however, comfortable and clean.

Mold we found in room 400 was treated with bleach. The bleach smell was very strong. We asked to be moved to another room and were accommodated. Ceiling in bathroom in room 400 was peeling and had open hanging spots. I have stayed at this hotel before without these issues, so this was disappointing. Staff were accommodating.

It was nice only thing the parking lots was full of white utility trucks parked krissed krossed and we couldn’t park anywhere they had taken all the spots

Hotel was fine except for the breakfast situation…no staff, no food, no idea. The hotel was booked with a ladies conference and they were not prepared at all.

Location and cleanliness

Needs to improve breakfast food

The location was good, the breakfast was good

The ice machine on every floor was broken. Only 1 restroom was working

The pool was closed during our stay. The sign said “closed for maintenance,” but it was completely green, and no one attempted to clean or repair it the entire time we were there. It looks like they simply shut it down for the season, which is fine, but they should not advertise a pool if it’s unusable. It was August, still in the 90s, and we had been looking forward to using it. The property itself needs a professional deep clean. The halls, elevator, and rooms all had a noticeable odor that seemed to be masked with air freshener, but the only real solution would be carpet cleaning and thorough sanitizing. Breakfast was also disappointing. At over $14 per person after tax, I expected a higher-quality spread. Instead, it was the same basic options many hotels include for free—powdered eggs, grits, and a few standard items—with no waffle maker or other upgrades. Finally, the check-in experience was uncomfortable. Several staff members were sitting in the lobby having a loud conversation about drug use and addiction. Regardless of whether they were off the clock, that type of discussion in front of guests is unprofessional and off-putting.