Columbus Marriott

Breakfast and parking weren’t included

Location and elegance

Prices

I booked a “2 Queen Beds, M Club Lounge Access, Historic Building” room, which is listed and priced as a separate room type, not a preference (though it's listed as a "guaranteed request" in the reservation itself). At check-in, I was assigned a standard 2 queen room and returned to the front desk to see if it could be corrected. The clerk said she had to check with a supervisor, left, and finally came back to say her supervisor said it was ok. It was ok to put me in the room type I booked? I would hope so. If this is truly separate inventory, it shouldn't be treated like a favor. Having to push for the room I booked made for an awkward start to the stay. Walls are thin. From 1-4 am, people were in and out of the room next door, letting the door slam each time. Would not recommend this hotel if you're wanting somewhere quiet to sleep. Other notes: No room service. Settled for the restaurant downstairs and waited 15+ minutes be served. Parking is expensive for an unsecured lot that was never more than 1/3 full. Lounge was nice, but coffee machine was down.

Where to begin. On a very quiet weekend, I know because I asked, we were given room 120 by the elevator overlooking the parking lot. In the room there was 1 glass. My husband went to the front desk to ask for another glass and he was told "we only have paper cups." He then advised the desk that we had 1 glass and needed another. Really? Forward to Saturday afternoon. After an hour at the pool in the most uncomfortable chairs ever made, and no umbrellas stupid me, I took a shower and washed my hair only to find that the MARRIOT does not provide a hair dryer in the room, so I called down to the desk and a hair dryer was brought up. After preparing to meet our son for dinner (reservations at 5) we took the elevator down one floor to the lobby where we realized we did not have our sunglasses so immediately hopped back on the elevator. Imagine our surprise and SHOCK to find someone in our room when we opened OUR HOTEL ROOM DOOR. The person (Cedric) said he was there to fix the air conditioner and was extremely nervous and said "F" multiple times as he tried to explain. (We suspect that this employee was watching our room and entered as soon as we went down on the elevator. )We went down to the front desk and advised of our experience and said we would be checking out and we will not be charged. The response was, "I will talk to the manager". Upon our return from dinner we did speak with the manager, Maureen, who offered us free parking. Really? I responded by saying that you, MARRIOT, broke your contract with us by letting someone into our room without notice, and oh, by the way, this just happened a minute after we left the room. I let her know that we were not safe at the MARRIOT and would be checking out, with no charges or our lawyer would be contacting MARRIOT. Well, there is still a pending charge, which Maureen assured me will fall off, but I am not holding my breath. Be assured, we will NEVER stay at a MARRIOT again, and we will review MARRIOT and advise friends, family, acquaintances, strangers of our horrible experience!

There was a slight issue with with 800# room reservations for a conference we were attending. However, once we were on-property, there were 2 staff desk clerks (Teyana and Mikhala) who were so helpful, professional and kind to ease our frustrations make stay enjoyable! As we left for each meeting, they greeted us and asked how things were going & if we needed anything. Coming from a different state, that mean the world to us. Great training & awesome front desk check-in & check-out service!

Great trip for Army Ranger graduation. Maureen and her staff at the front desk were terrific. We had a slight change in plans and she made our accommodation work! Beautiful hotel and walking distance to shops and restaurants.

It was in a great location!

There wasn’t anything I didn’t like about the property it was great!