San Diego Mission Bay Resort

We made a reservation weeks in advance at the San Diego Mission Bay Resort to celebrate a significant family milestone. We never received any notification that our reservation had been cancelled — no call, no email, no explanation whatsoever. The only reason we found out at all was by chance. We visited the resort for dinner two nights before our stay, simply to check out the property, and when I casually asked the front desk about our upcoming reservation — that is when I learned it had been cancelled. Had we not happened to stop in, we would have shown up Sunday night with no room and no warning. What followed made it worse. I contacted the hotel multiple times, spoke with several staff members, and was promised a callback by 8:00 AM the following morning. That callback never came. No one has reached out, and attempts to get answers continue to go unanswered. This was meant to be a special celebration for our family. Instead, we are scrambling for last-minute alternatives because this resort cancelled on us without a word — and cannot be bothered to explain why or make it right. A cancellation can happen. What cannot be excused is discovering it by accident, and then being met with complete indifference. The broken promises, lack of communication, and total absence of accountability speak volumes about how this property treats its guests. I would strongly caution anyone considering a stay here to think twice.

Salvador at plaza de sol gave amazing experience to my fiancée and I. Go here and he will provide you a great time! He is a hard worker and made a connection with us. We will be retuning just because of him!

Salvador the plaza lounge gave amazing hospitality

Drinks were very expensive pool side. The should have a Happy Hour.

Nice layout, amenities, etc.

Dated. Maid staff pounding on my door at 8:20 in the morning. Gate to leave property did not work. Card behind me yelling at me like it was my fault! Finally got a hold of someone to come help and he fixed it. How was I supposed to get out after check out? Still, the gate was broken! A very fat lady in a car behind me yelled at me like it was my fault!

Great atmosphere for both couples and families. Although I was not able to enjoy all amenities due to other trip obligations I still enjoyed what the resort had to offer. Pool was beautiful, especially at night. Sad I wasn’t able to completely enjoy it. I will be coming back to really experience all the great amenities. Including the gym and spa

The staff was friendly

The room was old and musty, staff stated because I went through a booking site, I wasn’t happy about that. $700 for two nights and I got a low budget room. Horrible restaurants to choose from to eat & pay to park. Amenities charge was a joke.