Fairfield Inn & Suites by Marriott Santa Fe

Hotel nicely updated, comfortable, and staff friendly.

I had to wait about 5 minutes before someone came to check me in. The person checking me in quoted me a price for my pet staying with me. When I checked out it was $20 more. When I mentioned this the person checking me out said there was nothing she could do. So wrong!

Very nice hotel for the price.

The property is your typical 1960-1970 hotel that they’ve tried to update and refurbish. The room was nicely furnished, but looking closer you could see where they’d cut corners. The carpets were dinghy and seams had popped in places. The shower head was clogged with hard water scale to the point it almost didn’t work. The bathroom fan didn’t work, and the bathroom vanity’s mirror was peeling. The bed felt like a brick, but the pillows were nice. BUT - this is an economy hotel with free breakfast, so I have to put things into perspective. The staff were kind and helpful, the property was easily accessible from the main road coming into the area, and close to amenities and restaurants. My room was accessible through the side parking lot up a flight of stairs, so it wasn’t overly inconvenient. The breakfast was standard with various options. All together a good stay.

For one we couldn't even bring in our stuff on a cart because the people infront of us took 2 and never returned them . We got woken up at 6am by a barking dog. Breakfast was gross. Our showerhead was broken and sprayed all over the floor when using it we cleaned up with lots of towels. No soap at sink. No trashbags. And worst of all the pool was literally 100 degrees and hot tub was 105.... i have a photo of the thermometer . According to Google the hot tub should be no more then 102 and pool should be no more then 86. When i tried to talk to a manager the front attendant was very rude and actually hung up on me she would not give me her name. Worst experience ever. That experience made me have a panic attack. Considering we booked for the hotub and pool..we traveled from Colorado and im disabled I really needed that hot tub this morning before we left. Now im in pain and my kids are upset on the way back home. 💔.

Complementary breakfast Clean rooms Reasonably priced

Check in

Mostly ok. All entrances didn’t work except the main one so had to walk around the entire hotel to enter. Keys quit working each day so we had to have the front desk reprogram them every day. Floor in room had a couple of sticky places (like someone dropped a waffle with syrup) and room service refused to clean it and kept taking the towels we laid over them. Breakfast options were hot and plentiful and included. Big plus! Other than the carpet, the room was very clean. Front staff was very friendly.