HM Grand Central Hotel

Good hotel, good staff. Not far from riverside. Have stayed there twice.

The Wi-Fi didn’t work during the entire stay. Bathroom flooded because shower drain didn’t work very well. They sure said that breakfast buffet started at 6:30 and when I got there at 6:30 there was virtually no food and what was there was cold. the van they arranged for me to go to see siem reap was jampacked with very disappointing seats, and barely any air conditioning at all. I canceled the return trip and took the M bus.

Terrible. The hotel does not have WiFi - the hotel WiFi was faulty the entire time I was there 5 days. The electronic safe is faulty and rusted on the inside battery compartment, and locked by belongings away until hotel staff recovered them The staff are rude and untrained The worst part is that they ask your guests to surrender their ID in reception for the time you stay - what if you need your ID while you stay? This is already after you paid a $50 cash deposit and after they have your card on file It’s a joke of a hotel - do not stay here

I stay in hotel more than 6 months of the year. I’ve been to thousands of hotels. I rarely leave reviews but felt compelled due to the poor experience I had Firstly, upon check in the hotel had faulty WiFi, no connection at all, and it would be that way for my entire 5 day stay - crucial issue for most people but luckily I had a mobile hotspot connection The second issue is I brought a guest one of the days - the hotel make your guests deposit their ID/passport - a scan and signature from me the room holder, is not enough, they’ll force you to leave physical ID in reception until you leave - this is a ridiculous policy holding guests ID for ransom The third issue is the safety deposit box is faulty, it has limescale within the battery unit. Which means sometimes it randomly powers off and you cannot get your belongings. Despite leaving a cash deposit on check in, you cannot bill breakfast to your room. You have to bring physical cash every morning to have breakfast. One of the days the safe was faulty and my money and wallet was locked inside the safe. I went to breakfast and explained the issue to them and they refused to let me bill breakfast to my room or pay by Apple Pay This hotel has bad service - all of the staff are rude, I know it’s a cheap hotel but kindness and good service costs nothing If you need WiFi, or a safe in your room, or you don’t want to surrender your guests ID as collateral (despite then having card and prepaid deposit) then avoid

We love it a lot cuz they are good people!!

Walkable to most places. Excellent staff, keen to help. Transport always available

Excellent staff. Great breakfast. Many useful amenities

Overall we were pleased with our stay, nice rooftop pool, modern rooms, and huge bed! The gym has plenty of equipment, and the location is good. Only downside for us was that our room wasn’t cleaned properly and used tissues were left from previous occupants, we requested for these to be removed (which they were eventually), but the service was a little poor with no apology and no acknowledgment of this being a hygiene issue. Would have liked our request to have been taken more seriously, especially off the back of the Covid-19 pandemic.

Good city hotel. Short tuk tuk ride from royal palace end river. Ideal for a short stay.

Very comfortable stay. The staff is excellent, the pool is nice and the area is very walkable.