Zota Beach Resort

I thought I reserved a room with a sofa couch. They offered a rollaway bed but this was not comfortable for my daughter. There were no rooms available like this so I had to take another room that was oceanfront but was charged $100 upgrade fee. The staff were very friendly about this but I didn’t think I should be charged. I will be sure to confirm all this before I take another trip. Overall experience was ok.

Perfect

Perfect

Overall the property was nice. The staff in restaurant and bar seemed very overwhelmed

The best

Beautiful resort on the water

I would have rated it a 5 stars, but there are a few things that are not deserving 5 stars. The pool was nice, and the beach view from our 6th floor balcony room was beautiful. However, the experience fell short of a “5 star experience that was heavily advertised. From the moment we arrived we noticed the difference. A core part of a luxury hotel is the seamless service, but there were no bellmen available to assist with our luggage. This small and First detail set the tone for a stay that, while nice, lacked the personalized care and attention one would expect at A LUXURIOUS GET AWAY, NEWLY REIMAGINED AS AS ELEGANT OASIS, FEATURING LUXURY ACCOMMODATIONS, as advertised thru out. The missing amenities continued in our room. These are minor inconveniences on their own, but they are not what you encounter at a TRULY LUXURIOUS DESTINATION. Please stop advertising it as a Luxury Resort when it is NOT. All in all we had a nice stay but a little disappointed with the aforementioned LUXURY RESORT.

The hotel is excellent and the beach is beatiful

The services were excellent all around including room, beach, pool, parking, bars and restaurants. I would have preferred a self parking option and that the beach umbrellas would have been included as part of the daily hotel fees.