Hampton Inn Richmond-West Innsbrook

Stayed here a few times, always reliable!

The staff behind the desk was plesant. Rooms need updating as paint is peeling and the ice machines on the forth floor were out. Same thing as last stay here.

Didn't use the pool and the parking was well lit.

They need drapes or blackout shades on the windows

Easy check in, good service, great breakfast

Bad smell in the room

The room was nice and clean and overall liked the hotel.

Hotel was clean and location was great for the sports tournament that we were in the area to attend. Staff was very friendly. Paint was peeling on the bathroom ceiling and the caulk in the shower was moldy. Clearly some deferred maintenance. The toiletries attached to the wall instead of single use bottles. The shampoo was empty when we arrived, so it was clear that it had not been filled in a long time. The body lotion bottle was coming off the wall. The door to the room doesn't close automatically which is a safety issue. You have to really push/pull it closed. The room was clean and it smelled nice. The pillows were lumpy and not comfortable, but the bed was comfortable. The lobby is small, but was adequate. I didn't use the free breakfast, but it seemed popular and filling. I much prefer the Courtyard across the street.

Super friendly staff, clean and quiet, what else could you need?

Arrived late at night after a long drive down. Got into one of our rooms no problem the other room's lock needed a battery change. Instead of just giving me another room, maintenance attempted to change the lock. Realizing that he needed his toolkit cart to change the battery, he kept my room open by putting the lock out and said he would be back. After a while, now almost midnight, comes back with his toolkit cart. Then proceeds to say he has to go out to his truck because the screws used to install the lock were the wrong kind of screws and should have been phillips head screws but werent. Being that it was midnight and i had just driven 7 hours to get there, i told him i was going to sleep and the battery would have to be changed another time. Very dissappointing experience. I shouldve either been given a new room right from the start so that maintenance could change the battery on their own time or maintenance shouldve come from the start with the proper tools needed to change the battery quickly.