DoubleTree by Hilton Hotel and Conference Center Chicago North Shore

I have to give a shout out to Jen, the front desk manager, who was on duty the afternoon of Thursday, April 23rd. She went above and beyond! I had reserved a handicapped accessible room and upon arrival found out that my room was already taken and there were non available. After explaining my situation, Jen found a way to accommodate me, going above and beyond what any manager would do. She made my experience absolutely wonderful! The room was large, the bed fairly comfortable, the lobby beautiful and the staff extremely friendly and helpful. With Jamison's restaurant inside the hotel, even better. The location is literally right next to the North Shore Center for Performing Arts and the Old Orchard Shopping Center is right across the street. I highly recommend this hotel for anyone looking to stay in the northern suburbs of Chicago. Not far from many interesting places to visit, and lots of great restaurants near by.

Returned to my room April 24 around 9:30pm to find a note on the floor from housekeeping: “Dear Valued Guest, We would like to inform you that your room will not be serviced for cleaning today. However, should you require fresh linens or any other in-room amenities, please do not hesitate to contact the frontdesk, and we will be happy to assist you. Thank you for your understanding. Best regards, Housekeeping Team” There had been no prior notice and when I asked the front desk they had no idea why this had happened nor that it had happened. I was offered nothing but “sorry.” Not even, “what can we do to make this up to you?”

I had a wonderful experience at DoubleTree by Hilton, thanks to Enas. She was extremely professional, welcoming, and attentive to every detail, making the stay smooth and comfortable. Her positive attitude and willingness to help truly stood out. Exceptional service that made a real difference!

Clean. Widow opened fire fresh air. Staff was efficient.

There was a vibration in the room from some sort of motor. I was tired so slept fine, but it made working at the desk moderately annoying.

The Hotel is amazing it was a bit far from downtown but it was worth it. I’ll come back just to hang out and be in that location because it was peaceful and had great views. Parking was a plus! Staff was nice and rooms are perfect.