Hilton Albany

Location

Room. Clean amd comfortable

Property is nice. Bed is comfy.

I have to say I was expecting a bit more from than I got. First off the location is great especially if you get a room on a higher floor. You can easily walk to things like the empire state plaza, museum, and arena. Unfortunately that's the only thing that's perfect. As for the staff, they are average. They don't really talk much but they where not rude. The pool was crowded but also pretty large. The breakfast unfortunately is not free and will cost a whopping $20 per person so avoid that at all costs. Also avoid overpriced restaurant food and drinks during the day. Moving to the room, this is where things start to get bad. At a first look, the room seems pretty nice untill you start to run into problems. The AC does work, but be prepared to be woken up at least 2 times during the night as it makes this weird and loud buzzing sound each time it comes on. Second, the toilet in our room decided not to flush, and almost overflowed. Third, the shower drain was also clogged because if you tried to take a shower, it would turn into a tub in just a few minutes. The shower head was also half broken and was aimed party at the curtain when I turned it on (you could barely move it). I see there is a Hampton inn just a few minutes away so I would definitely recommend that over this. I also don't suggest to expect that the toilet and shower will be broken in every room.

We checked in on Friday and turned the thermostat down to 68. It was extremely hot in the room. An hour later, the temperature had not come down. I reported it and was told someone would be up. Another hour passed and I was told the same thing. Another hour passed and I was told it would be 20 minutes. My daughter went to the front desk and was told we needed to move. So we moved. The first thing was that the light by the bed on the left didn’t work. We decided to deal with it and call the following day. Then we opened the refrigerator and someone’s leftover food was in there. We reported this and were told to set it outside the door. At 0300, I was awakened to the fire alarm. It was a false alarm but it went on for an extended period of time. My daughter had to work at the hospital today, so her sleep was interrupted. This morning, I went to open the draperies and saw something black by the bed. On closer inspection, they were men’s underwear. I reported this and questioned whether the room had been thoroughly cleaned before we came in. First food, then underwear. Had our sheets even been changed? “Tina” said she would report this to the executive housekeeper. Our linens were still not changed today, though I requested it, so for all I know these sheets are still ones someone else slept on. How is this acceptable for a Hilton? How is this acceptable for any decent hotel?

I loved it

Reception and security employees wher not good experienced need more trainings or find more qualified or educated staff ( evening shift )