Hilton Albany

It was fine.

Everything ok

Staff is highly untrained, and I was overcharged by mistake for purchases made in the hotel and for my reservation.

Location

Room. Clean amd comfortable

Property is nice. Bed is comfy.

I have to say I was expecting a bit more from than I got. First off the location is great especially if you get a room on a higher floor. You can easily walk to things like the empire state plaza, museum, and arena. Unfortunately that's the only thing that's perfect. As for the staff, they are average. They don't really talk much but they where not rude. The pool was crowded but also pretty large. The breakfast unfortunately is not free and will cost a whopping $20 per person so avoid that at all costs. Also avoid overpriced restaurant food and drinks during the day. Moving to the room, this is where things start to get bad. At a first look, the room seems pretty nice untill you start to run into problems. The AC does work, but be prepared to be woken up at least 2 times during the night as it makes this weird and loud buzzing sound each time it comes on. Second, the toilet in our room decided not to flush, and almost overflowed. Third, the shower drain was also clogged because if you tried to take a shower, it would turn into a tub in just a few minutes. The shower head was also half broken and was aimed party at the curtain when I turned it on (you could barely move it). I see there is a Hampton inn just a few minutes away so I would definitely recommend that over this. I also don't suggest to expect that the toilet and shower will be broken in every room.