Caribe Hilton

The location

Swimming pool

Location, beach, amenities.

Water was turned off for a day, also we lost all hot water so had to change rooms.

Hiram Avila at the poolside drink and food kiosk is the best! His service was amazing, and the pina coladas (alcohol free) for my daughter were the finest on the island.

Lovely facility, great restaurants located on site. One downfall is guests who save pool and beach chairs with hotel towels, and no indication they are actually using them (personal items also there). Would love to see staff walk through frequently removing towels with no additional personal items, freeing up space for newly arriving beach/pool visitors.

La atención del personal

Our overall experience was deeply disappointing. While a few staff members were genuinely pleasant and welcoming, the inconsistency in service was impossible to ignore. Several employees came across as outright rude—especially when making simple requests like asking for water or ice. Given the intense heat outside, you would expect at least basic hospitality, but instead we were met with attitude and reluctance. To make matters worse, it felt like we were being charged for everything. Even something as simple as having our bags watched for a short time while doing final shopping before departure came with an added cost. That kind of nickel-and-diming really takes away from what should be a relaxing, premium experience. The bar service was equally hit-or-miss. While a handful of bartenders were friendly and attentive, others wouldn’t even acknowledge us, which is frustrating when you’re standing there waiting to be served. That lack of consistency in customer care was a recurring theme throughout our stay. The hotel itself was just okay—nothing exceptional to justify the high prices. At one point, we even lost water service in the hotel for several hours, which is completely unacceptable for a property of this level. Dining on-site was another letdown. The food was overpriced and underwhelming, to the point where we chose to leave the hotel and eat elsewhere. Ironically, those off-property experiences were far better, with friendlier people and more satisfying meals. Even the breakfast experience felt misleading. What was advertised as a continental breakfast came with additional charges—$25 just for an omelet upgrade—which felt excessive and frustrating. While Puerto Rico is undeniably beautiful, our stay at this hotel fell far short of expectations. We weren’t the only ones who felt this way either—many guests voiced similar frustrations about the pricing and poor customer service. Unfortunately, despite the stunning location, this experience has ensured that we will not be returning.