Mercure Glasgow City Hotel

The rooms were clean and breakfast was ok.

Nothing

Location in the middle of historic Merchant City. Plenty of restaurants and pubs nearby to choose from.

Shower temperature control was a challenge.

recently stayed at the Mercure Hotel Glasgow and unfortunately it was a very disappointing experience. The hotel is currently undergoing refurbishment, something I was not informed about when booking. Had I known, I would likely have chosen alternative accommodation. I could also find no mention of the refurbishment on the hotel's website, which felt misleading. To make matters worse, I had one of the worst nights of sleep I've ever had in a hotel. The bed was terrible, uncomfortable and worn, making it almost impossible to get any proper rest. The room itself was extremely dated, cramped and quite dingy. There was a noticeable unpleasant smell in the room from the moment we arrived, and combined with the heat, it made the environment uncomfortable. The smell in the corridor was also terrible, which only added to the overall negative impression. The condition of the room was poor enough that we genuinely did not want to spend any time there and stayed out as long as possible to minimise the amount of time we had to be in it. To be fair, the member of staff on reception was as helpful as they could be under the circumstances. They listened to our concerns and provided a fan to help with both the heat and the smell, which was appreciated. The issues, however, were far beyond what a fan could resolve. While I understand that refurbishment work can be necessary, guests should be made aware in advance, especially when the condition of the rooms is significantly affected. Transparency would allow customers to make an informed decision before booking. Unfortunately, despite the helpfulness of the reception staff, the overall experience was poor and I would not stay here again. There are many accommodation options in Glasgow, and I would choose one of those before returning. I'd rather take my chances at the Bates Motel than spend another night in the room we were given.

Die Lage ist gut für einen Städtetripp. Parkplatz in der Nähe.

Man sieht deutlich, dass Renovierungsbedarf besteht, der auch aktuell in Angriff genommen wird. Nur Badewanne, keine ebenerdige Dusche.

Asked for steam iron and ironing board which were promptly provided despite its being very late in the day - this was a bit of a "life saver" and very much appreciated thank you!

Bed wasn’t clean

Location

Under renovation. Very small reception, only one lift, dusty, room facilities were in poor condition. No power point / phone charging ability at bedside, Could hear street noise with windows closed. Most importantly, we were not advised that we would not be able to store our luggage after departure. We ended up having to pay for storage at a facility in the city.