Crowne Plaza Knoxville Downtown University by IHG

The location, the cleanliness, the staff, the comfort.

Nothing.

Excelente todo

What we needed, where and when we needed it. Plenty of linens and towels.

The room was damp/humid, even with ac running. There was no vent in the bathroom. There was at least a 1-inch gap between the door and the floor, allowing bright light in. (Used an extra towel to line the door to block the light.)

The property was beautiful inside and out and was close to where we needed to go.

For the amount of money we spent, there was not a free breakfast.

Breakfast was great and staff was super helpful and friendly

Everything was great, pool could have been heated and a hot tub would have been 🔥🔥

The staff are wonderful

Na

Shout out to Robert, he helped and is very pleasant. The itself is beautiful

The location is a pain to get to in downtown. Homeless people and druggies outside the entrance after dark. The wad of pubic hair in our bed was not good. No free snacks or breakfast

Entirely bad experience. I have stayed so many times at Marriotts and a handful of time at Crown plaza when I was younger. Decided to try the Crown again since it was advertised on Booking.com. However - the manager at front desk was condescending, acting like we shouldn’t be there because it was booked through booking.com. Would it honor the correct room as promised through booking.com. Tried to give me a room that he said “we only have 2 of those rooms for people like you who book through there” how appalling! Then I showed him my reservation and what it include with city views and premium queen room and he said he can’t control what booking.com advertised and we can just cancel the reservation. Obviously this was not feasible as it was 10 pm and we just got in from a long drive for 9 hours, so why would we cancel? He told me they had zero rooms left in the entire hotel but it was pretty quit ironically. I overheard someone say there was an attorney convention and I kindly explained to the manager that I was going to ask an attorney how this situation would be handled - he ironically came up with a replacement room that he told me was equivalent to the room I booked. Yes it did have city views, however it was a tiny shoe box. When I asked an employee soon checkout about the room I was told it was aa standard room in which I stated it was not a premium room? I was told no it wasn’t when in fact the manager the 2 night prior stated it was the same room. I didn’t like the games they were playing. We spent another 700 there on 2 meals, lunch and dinner with drinks as well as valet parking for the 2 nights we stayed. We aren’t shy about spending money at all. Still applauded to be laughed at if I ask about the advertiser t stating city room and laughed at and told “ well if you want to think it’s a city view, I guess it kind of is from the abc kid the building toward the back of the city.

Please see above. Also stains on ceiling of room looked like black mold slightly Painted over and the room was extremely hot despite keeping the air at the locked 65 allowed level to turn it to.