Mercure Inverness Hotel

Near to railway station.

Looked rather shabby. Nowhere to pack your clothes away in bedroom, no drawers or cupboards. Pillows were extremely hard and lumpy and very hard bed! Small bathroom, toilet very close to wall so you can’t afford to have a large posterior!

Nothing to like we checked out immediately and didn't stay

Small rooms, poor air circulation, poor views and no room fridge

Great location and helpful staff

The location is great

The sheets and the towels had an awful smell It is an old hotel Very noisy street

The bed was comfy and had good pillows, which you can't always say for hotels.

The staff seemed uninterested, on check out we weren't asked how our stay was, for example. On the morning of our first full day (Thursday) a large clump of mud had been brought in and was on the main stairs from reception to the first floor. It was still there when we left (Saturday). I'm sure at least one member of staff would have walked those stairs at some point! The windows didn't open, which is standard for most hotels, but the air con only went as low as 18 degrees. We had to sleep with the curtains open to let a small amount of cold air in. All of the doors are really heavy, so anytime anyone on our floor closed their room door or bathroom door the entire floor shook. There is a front and back exit, front into reception faces the train station and the back is on -1 with the car park, it wasn't immediately clear which was the front door.

Friendly helpful staff. Comfortable rooms.