Hotel Duval, Autograph Collection

Breakfast was delicious. Staff all helpful and nice. Dinner at Shula’s excellent.

The room a/c

The bathroom doors would not work properly, the ac unit was extremely noisy, some of the house keepers (not all) kept letting the door to the rooms they were cleaning slam against the lock as they were coming in and out each room, and not necessarily their fault but, the sirens from the fire trucks and police seemed nonstop.

Very nice

I’ve stayed at the Duvall multiple times over the past few years for business, mostly because of its convenient location for dinners either onsite or just down the street. While that convenience once made it a go-to, the overall experience has gone downhill, and it’s time for a change. Let’s start with the rooms — they’ve always had a bit of a funk, but over time it’s become clear that whatever’s causing it isn’t being addressed. The bathrooms are by far the worst part. Who paints the floors and walls black? You have no idea if they’re clean, and the overall effect makes the space feel dark and grimy. On my most recent stay (last month), I traveled with four colleagues who all agreed: we need to find a new place. The rooms feel musty and smell moldy, and the lighting makes everything feel dreary. To their credit, it looks like some kind of onsite management review is happening — there are always nice, professional people stationed in the lobby — but this place is overdue for a major refresh. Front desk service has been hit or miss. Some stays, it’s fine. Other times, it’s frustrating. One evening, no one was at the desk, so we went into the restaurant to see if they could help. They eventually found the front desk person — sitting silently on a couch behind us, in the dark. There’s zero chance she didn’t see us. That kind of guest experience just doesn’t cut it. Now for the positives: Valet is spot on. The guys are always friendly, attentive, and quick to offer help or a bottle of water — truly the best part of the stay. The baristas at the café are also amazing. So friendly, and they make a great latte. I wish I had gotten one of their names — there’s one in particular whose warm smile and kindness always stood out. I’d cross my fingers she was the one on the espresso bar each morning. A group of us is trying out the AC Hotel this month, and we’re aligned — we won’t be returning to the Duvall. It simply no longer meets the standard for a comfortable, reliable business

The hotel itself was nice. My only complaint was the size of the bed. My husband and I are average size people and we did not fit comfortably in the full size bed. Mattress was uncomfortable too. We felt each others movement.

Beautiful rooftop bar! Great views day and night.

Staff everywhere was phenomenal. No matter who we spoke to we were always very well taken care of.