Hotel Duval, Autograph Collection

Pretty good breakfast. But the staff is the reason we enjoyed our stay so much. They were amazing! Unbelivabkt helpful with the issues we had there.

Had some issues in our room with the plumbing, obviously that wasn't great.

Top notch customer service! We had a couple special request and the staff went above and beyond to ensure we were happy with our stay! The manager gave us some great recommendations for local breakfast! The hotel was very clean, welcoming and smelled amazing!

It was wonderful. The service and hotel was excellent.

This place is awful. The only good service was from the valet. Otherwise, the snotty women at the reception desk seem like they were trained to be as rude as possible. Where do they think they're working? At some elite club? Even it was, most of the upscale properties have excellent service. These people couldn't even be bothered to have my luggage moved from my room (it was packed up) when I changed rooms. "You have to be present in the hotel," I was told. (I wouldn't be returning until after 5 p.m.) I've never encountered that, unless it was a maybe a Fairfield Inn (and even then, they'd want the room free and would have someone bring the luggage to the lobby, and I would be able to go to my new room when I returned from the office). The rooms are mostly small, and mine had plumbing issues (loud banging), and the windows are weird -- tiny squares that make the room seem a prison cell. Other problems were with billing. "We can't adjust the bill after you've checked out." No, that's not a thing. I've never encountered such clueless and/or rude hotel employees. When told one of the women that that I was going to complain to her manager (I'm not a Karen), she burst out laughing. Much better off at the AC Hotel a few blocks away, if you're looking for a full-service Marriott. It was a breath of fresh air when I moved there. Normal, pleasant people working reception.

The staff at the Hotel Duvall goes far and beyond any expectations. I travel to Tallahassee frequently and always return to the Duvall they make you feel like family. The staff from housekeeping to the check-in process are very engaging. The rooms always clean and well kept

Centrally located

Price

Valet parking & staff

GFI flipping when lamp turned on