Holiday Inn Express Richmond - Midlothian Turnpike by IHG

Staff was great, room clean,

This is a hotel at a critical juncture. They must either invest some money and make immediate improvements, or they will slide into irrecoverable mediocrity and lose their fanchise. First the good: -The staff was all very nice. You could tell they were trying to do their best with what management has given them. -The breakfast crew was excellent. High quality, good selection, different every day, and carefully watched to make sure there was plenty of everything. Again, kudos to the staff. -The lobby is spacious and nice. So is the courtyard behind it. The not-so-good: -The gym was a wreck. Broken treadmill.Barely working elliptical with broken buttons and TV. Trash and towels not taken out for days. Empty unused space where more equipment could be placed. And your roomkey won't open the gym. You have to go to the front desk to get a special gym key. -I think the pool is leaking because they had a hose running into it for the whole time we were there- made it unnecessarily cold despite high heat outdoors. Also, no towels housed nearby, One has to go to the front desk. -We had a two room suite (201). The keys kept malfunctioning and kept needing to be reprogrammed. It was hyper annoying. -Our rooms were dated. Old furnishings. Old TV's with barely working remotes. No USB ports. Little lighting- very dim. -No AC in our hallway -Only ONE ice machine for whole hotel that was perpetually out of ice. -Elevators were awful. Barely working. Took 5-10 minutes go up one floor

Overall property is good but we did have multiple cockroches in the room

Elevator makes scary noise, interiors are very old, one of the night stands does not work, outside area looks pretty bad. Absolutely not worth $250. Total rip off

The shower head needed cleaning and

It was a nightmare someone dog was barking plus the ice machine didn't work

The breakfast was top notch. My teenage son said it was the best meal he had on vacation. I said you mean breakfast and he said, no meal...definitely above and beyond the typical hotel breakfast.

Overall the stay was ok. I didn’t appreciate the house keeping staff not changing the sheets, pillow case and blankets. They literally flipped it over and we can see the previous stains.

Breakfast was great, staff were helpful and friendly. Rooms were comfortable but the hotel is old and a little tired.

Overall, we had a nice stay. The double king suite was a huge room! No real major issues really but you can definitely tell an amateur does the renovations/repairs. The patch jobs in the bathroom and the literal wall sockets falling out of the wall in the "sitting room" are just a few to point out. I also wish they advertised that breakfast was from 7-10 and NOT 6-10 like it says posted everywhere on the website and onsite. We were there for a baseball tournament and that 6am time is crucial when you have to be on the field at 7am. Just disappointed but overall stay was as expected and room was clean and comfortable.