Holiday Inn Express Richmond - Midlothian Turnpike by IHG

The hotel was easily accesible from highway on our way down to NC. Service was kind. However the rooms were moist and needed better ventilation.

The breakfast buffet was great and the lady running was just outstanding! The beds are very comfortable. The hotel, gym and rooms are clean but very tired. It's time for a big overhaul with new AC, bathrooms and carpeting. Very musty smelling and all of the drains are exceedingly slow. The staff are excellent and again the room are very clean...the hotel is older and needs some updating.

It’s was an ok stay not for long term the toilet kept clogging up just about after every 2 flushes, called the front office to get fresh towels was told they’re servicing the Rooms so just leave towels at the door, left the room at 2pm got back at 10 nothing was done ok no fuss we just needed towels called front desk was told there are no clean towels so now I had to leave my room and go to Walmart to purchase towels so me and my family could take showers. Breakfast was ok asked for hot chocolate for the kids they were out going on 2 weeks nope not again

Check in was terrible booked through a 3rd party called the day before to come in a day early was told they were sold out that if our room was available we could check in early got to the hotel a hr before check in and they refused to check me in until 3 pm because i booled through a 3rd party

Good

The breakfast was very good and the room was comfortable and clean. It’s just an older building that badly needs to be renovated.

The property looks great from the outside but once you walk in it’s a different story. Rooms weren’t clean, very dusty, cob webs, trash under the beds. Several staff members seemed very uninterested in providing assistance - our microwave did not work and the first person we spoke with said she didn’t know if there was anything she could do she’d call us back. For a large hotel, the gym having only 3 pieces of equipment was strange, and one of those was out of order. I would never stay here again, I chose it for the location but next time I’ll just settle for driving a bit farther for a nicer place.

Holiday Inn should be embarrassed to have their name on this hotel. This was the nastiest hotel and I have never left a hotel, but I left this hotel without staying. I have pictures, but I don't have time to load them. Everything from the blinds having holes throughout them, to an electrical outlet with no cover, to the bathroom rod being stuck up with a piece of wood, to mold and grossness everywhere. I don't see how anyone could stay in this place.

Friendly staff

The staff were very courteous and helpful. The grounds needed attention, we were missing a remote, the ac was not working well, and the rooms lack space with the furniture used.