Holiday Inn Express Richmond - Midlothian Turnpike by IHG

Overall nice. TV in room 311 did not work.

The property was not well kept. My room had a roof leak so I had to be moved to another room.

Door on side of building requiring door key was open/ lock not functioning

Very dirty nothing worked in the room. Not worth the money more of a motel 6.

This property was beyond dirty and was boarder line toxic and unsafe Mold was on the ceilings in the bedrooms. The ceilings were puckering hair in the bathrooms. I had 2 rooms and both were filthy. The staff was amazing trying their best to accommodate us to another room that wasn’t as bad. My grandson has severe asthma and that mold In that room was unacceptable for anyone to stay in. We booked this hotel months ago based off the photos online which was very deceiving and we only stayed because all the other hotels in the area were sold out. The ground had dog poop in the front of the hotel. Every single door to all the hotel room doors were filthy. The pool of the bottom was also disgusting. Tape was on the walls covering God knows what. Dirt and patch spots all in the bathroom. It’s so much more to say but I will definitely contact corporate because this is so unacceptable and dangerous for individuals who are asthmatic. I also took pictures and videos of this property. The lady at the front desk was absolutely understanding and showed empathy and did everything she could to try and help us. She did say the are do for renovations.

Went to check in and was told they didnt have a room for us and to get ahold of travelocity for a refund.

The room was very clean but the Beds were too soft/caved in in the middle. The gym was pathetic, unfortunately. The guest laundry was for use with quarters only, front desk, though saying they could break dollars, couldn’t. It needs some TLC

Elevator very slow and landscaping around property not great. . Everything else was great.

Good

I really liked our room and it was comfortable with Double King beds, However it was not the room I paid for. I paid for a little more expensive room that was supposed to be bigger with a couch and a sitting area. When I checked in the woman was rude to me as soon as she saw that I booked through Expedia, she said to me " Well I can't help you, You booked through a third party". Once I seen that the room was the wrong room, I didn't feel like dealing with her again. She was already treating me differently and was rude because I just booked it third party. My bed was very comfortable for sleeping in though but my husband was kinda uncomfortable without a sitting area to watch TV. They had a hard chair for him to use but it was not comfortable. We ordered door dash and the area had late night choices that were not fast food. I would stay again but pray that I didn't get treated differently for booking this way again and that I would get the room I actually paid for this time. They had hot breakfast buffet options but we got to bed late so we slept in. I like free parking options and the value for the money if you actually get the room you pay for.