Holiday Inn and Suites Phoenix Airport North by IHG

It’s close to the airport.

The road was super noisy. We were woken up a few times by cars roaring down the street. Also had to pay for parking to third party which is unusual for this area. It was a surprise add on.

Cilensioso

Que conbran el estacionamiento

Bed comfortable, room good.

Pool and hot tub not clean enough.

The property was clean, spacious rooms and conveniently located by the airport.

The large card hold amount held during check-in. I stood for a night and the card was held for more than the nightly cost. $250 is a bit much.

Great room, comfortable furnishings Hot water

Nothing

I have spent at least 50 nights at this hotel during work travel over the last 9 years. It used to be a fine Holiday Inn property, but has recently come under new ownership/management and I will never stay there again. They no longer keep the same IHG standards. They charged me for an early check-in fee despite me being a diamond member and pointing this out to them. My travel agent had to call the GM to get this charge dropped. The breakfast is not as good as it used to be. The onsite restaurant was not always open during their advertised hours. My coworker got charged an erroneous $500 smoking fee despite him not being a smoker/vaper. He tried dispute the fee and insisted that the sensor must have had a faulty reading since there was nothing he did that could have set it off but they refused to drop the fee. During my stay the hotel fire alarms went off falsely several times, so I'm not sure if those are the same systems used to apply smoking fees, but if so they certainly don't work. Also, they never used to charge for parking, now they charge $12 a day when it is not a downtown location. It just seems like the new management is trying to nickel and dime guests. I HIGHLY recommend avoiding this property until new management can meet the level expected of an IHG property.

Stayed here one night after a late arrival into PHX. The room was definitely showing some age, but everything was clean and the bed was comfortable. All staff interactions were friendly.

Very comfy