Embassy Suites by Hilton Philadelphia Valley Forge

Everything

I loved everything

Jose Cruz had quite an angry disposition. Mr. Cruz did not care for my question. My question was this: two visits to the embassy suites in one week both times the digital key was not working. Both times we need to go to desk, wait in line. I enjoy efficiency which is why I asked for a digital key. Mr. Cruz response to my inquiry was, “the digital key didnt work because it was denied”. I chuckle to his response because it is the equivalent to me to calling the Electric company upon finding out the electric has been turned off and their response being it’s because the power is out. Well, this inquiry really enraged Angry Mr. Cruz so much that he goes to his manager Kate and immediately takes a coffee from her and she is not expecting this. Every step of the way he could’ve gone in the back but because he was so enraged he stayed out in front, even though I had requested for him to be put into the back. I walked into this hotel with PTSD and it’s now 6:52 PM and I’m literally still shaking with symptoms from angry Mr. Cruz. I did not get the impression that Kate the General Manager care too much. In fact, she didn’t do anything or say anything to quell my experience. Mr. Cruz os a very angry man. I do not feel safe now.

Full hot breakfast included in price Manager cocktail reception with light snacks 5 to 630 pm each evening of stay Sorry I missed the first night

Handicap accessible room very hard to regulate temp of shower and see H and C markings

Everything was good

When we checked in the staff were very friendly and helpful. The room was well kept and clean. Good value for the rate we paid. Would come again.

I was already tired when I checked in, so I got exhausted quickly. Unfortunately, the front desk computer wasn’t working for quite a while, and I had to just wait. In the end, that first impression turned into a rather negative one.