El Cozumeleño Beach Resort - All Inclusive

The ocean view was the best part about the property. Unfortunately, it is extremely outdated and a lot of things need to be fixed. Upgrades are needed with the rooms. New beds, more outlets, add refrigerators and microwaves to heat and store food. The AC in our unit was horrible. Every night we slept it was hot and the room has moisture.

Don’t stay here if you value honesty. Or having no extra resort fees. Or a mold free environment. Or a safe put together building and floors. Or if you enjoy air conditioner in the building or in your sleeping room. Or if you like a bed that doesn’t sag down like the back of an old horse. Or a stain free sitting area on your own hotel couch and chairs to the lobby. Or a malaria free/ minimal mosquito biting because someone treats for them on site: don’t stay here if any of those matter to you. If I was there to just get sloppy drunk, it wouldn’t bother me to want what is insinuated in the pictures on orbitz and website. To want my family to not get sick or hurt, but I came for a family vacation in good taste and clean safety. This hotel doesn’t deserve this beach. But good news is you can stay at any down the same beach and have a beautiful short walk to wherever you want to, even right in front of this uninhabitable-would be shutdown in the USA-who don’t have the amenity’s they advertise and shamelessly lie to us about so many things including 100’s of more dollars forced to pay at check in and when finally getting into the rooms you don’t want to touch anything from the wet hairy shower to stains that are no doubt from water, food, liquor, dirt, body fluids, and etc…Would not refund and would not let us go back up into our paid rooms to take photos to show Orbitz. WARNING:they told Orbitz that they didn’t know we had any problems and canceled. Lies. ORBITZ WONT REFUND!! RUN

We love this place, the staff is amazing and it feels like home.

The staff was wonderful and food and drinks were good. Great Sandy Beach and very nice pools. Rooms are dated but good showers and hot water. The beds are very firm but good pillows.

Really bad experience at this hotel. My mother was stucked on the elevator for 45 minutes , she was running out of oxygen and couldn't open the doors. What did the hotel did nothing just offer a cup of water and a wheel chair. They didn't take any responsibility. They did not call any first responders or at least a doctor. Nothing. And we have everything recorded. Picture of the hotel on the website is really nice, but once you get there something else. They were moved from one room to another due to damages. Never again.

Great hotel for the money. Great pool, great water, great views. Lots of snorkeling to do right off the beach. Will definitely come back

Everyone was AMAZING! Yes this is an older property, but they make attempt to make your stay perfect.

Great hotel but there are excessive resort fees of 15USD per day and an additional sanitation fee. Last year it was 13.00. So this year it adds an additional 300. Canadian to the cost of the trip so you may as well go to a better hotel for the extra costs. The price is added when you check in so you are forced to pay it or lose your money. Its a big rip off. The other hotels charge an eco fee which is legal and its 3USD per day. This is a money grab. Its not worth it. The hotel beds are old and dated and there is no entertainment at night time. So for an extra 400.00 o 500 you can go to other resorts with multiple a la carte restaurants and they have night shows. . Park Royale does not charge this nor does the villa blanca. Or meilia or playa Azul This is poor customer service to dupe guests at the front desk with a fee that does not make any difference to the quality of the stay. . In february the large pool the filtration system was not working and too dirty to use. I hope its fixed this year. That being said I love this hotel. But this fee is making me feel like I have been taken advantage of . For the many years we have stayed there this is a big disappointment.

This was our 19th year at this hotel. This was our first time to visit in September, and we loved it. We usually go in July with our son, but this year we went went by ourselves in September. It was just what we needed. It was not crowded and it was not as hot. We had such a nice and relaxing time. Here are some highlights: Weather: It was not hot but there was some rain. It mostly rained at night but there were a few days with some rain. It did not bother us at all and didn't stop us from enjoying ourselves and doing what we wanted. Room: The room was clean and cool. We were on the 5th floor of the south tower. We have no complaints about the room at all. The maids are AMAZING. Be sure to leave them a tip every day, they deserve it. Food: We know the ups and downs of the food at this hotel. This year the food was really a huge improvement. We do not have one complaint about the food. There was really no buffet they whole time we were there. You order whatever you want from the waiters. They will tell you what they can get for you and if there is something you want that they didn't mention, ask, most times they can get you what you want. There was a lot of variety available, which was really nice. We did end up in the inside restaurant a few times for breakfast and lunch, due to the rain. It was all a really wonderful experience. Staff: We all agree that the staff is the BEST. Every single person who works at this hotel is a gem. From Frederico welcoming us at the door (he is the BEST), to the front desk staff, the GM, waiters, bartenders, maids, activities desk, they are all so great. Every person who we walked passed greeted us with a hello and a smile. I hope El Cozumeleno knows how special their staff is! There was seaweed I think 2 morning but they worked tirelessly to clean it up and then we had days and days with none. Overall, we love this hotel and staff and that is why we continue to return, year after year. I think we are going to try and go back in March and see how that weather is like next year. Until next time, The Campbell's (Steven & Candace)

Great staff