El Cozumeleño Beach Resort - All Inclusive

My wife and I visited with family and friends as part of a group of more than 20 people, and we chose this resort primarily for the value. It truly exceeded our expectations, especially when it came to the outstanding service. The food was very good, and overall, it made for a wonderful vacation experience. While there were some expected renovations underway due to the resort’s rustic character, the beauty of the property was absolutely breathtaking—both inside and out. I would gladly give five stars to the entire staff, with special recognition to Santiago for making our stay even more memorable.

We always have a wonderful time here. The staff are so friendly and helpful, and the pool looks amazing! We have been coming for over 25 years. At times the water is shut off for maintenance issues but they try to do it during day when most are not using room. We have also had some issues with the AC in our room, however, they will always help and if needed move you to another room if they have it available. We keep coming back though! It's always very clean and we enjoy the food.

The room was spacious and comfortable. The bathroom was good also with a large shower and plenty of counter space. Very easy trip from the airport to hotel with MTS. Great customer service, lots of friendly faces willing to help us each day. We enjoyed meeting the staff and participating in the daily activities. It was a great family trip.

Everyone was amazing from checking in to checking out and everything in between. We will definitely be visiting again, hopefully soon!

This is an honest review for those thinking about going to El Cozumeleno. First the excellent…all the food was delicious, breakfast buffet, lunch menu and supper menu (we were there before lunch and supper buffet began) Lunch on the beach was served to us and the chicken tacos and guac, pico and chips were wonderful ! Shout out to friendly , attentive servers Manuel and Aldo! One supper we ordered grilled steak and it was one of the most tender, flavourful steaks of my life! And the creamy, cheesy mashed potatoes were great. The beach, clear turquoise water and the snorkel drift were amazing! Look for the Eagle Ray that hangs out around the resort, and you’ll literally see tens of thousands of tropical fish on the drift from Westin to El Coz. *Swim the drift from 1pm and later to avoid any jellyfish. We paid a discount off season rate with the lowest price room and had a beautiful view of pool and beach from our balcony on the second floor. What a surprise! The beds were comfortable, room was clean, black out blinds ensured a good sleep. The one negative was poor water pressure in the shower with only warmish water before supper and in evening. One highlight was the tandem parasail my grandson and I took right from the dock at El Coz. We used Albatross Parasail with Fabio and Captain Alonzo. Unforgettable, beautiful experience where we felt very safe! I highly recommend El Cozumeleno and look forward to hopefully returning next The tennis court and mini putt made it really fun for teenaged grandson.

Great location, easy atmosphere, spacious rooms, good value, clean enough. Restaurant chef is inventive, artistic in his dish presentation and food preparation. Some waiters and waitresses in the restaurant are overqualified and very client oriented. Overall, we would come back for another vacation here for sure.

My family and I had an amazing time at this resort . We were in heaven with such a beautiful beach and awesome staff . The food was delicious. The waiter Santiago brought us everything we needed with a smile on his face. Thank you for everything !! We hope to come back soon .

Friendly staff, great chef creations at the La Veranda restaurant, good snorkeling few steps away, large rooms, quiet family friendly laid back atmosphere

Stayed one full night and left because of terrible service which was very much because of a discrimination situation. Was told by management they would penalize another night but refund for the rest. The second I left the hotel the manager retracted and lied to the travel service I used to book through and refused refund. If you want good service and a nice place stay somewhere else! Didn't feel safe while traveling with family. Been going to Mexico for 15 years and have NEVER had this happen. They give Mexico a bad taste.

It was great. The staff Roger, Angelic, Juan, Oscar, Paulino,,Alton, Yaneth, Herman. They were all so good to us, the food was amazing new things every day