El Cozumeleño Beach Resort - All Inclusive

Where do I start….definitely good marketing as online the hotel looks pretty descent, but it is not as described and in much worse conditions than they portray. Maybe some purchased reviews or some AI generated videos/pictures? The basic accommodations of the hotel are subpar. It’s old and run down and needs repair. Our first room had ceiling tiles falling and rust on anything that was metal. Our porcelain sink was cracked and had some caulking on it to try and repair it, but it still leaked all over the floor. Beds were extremely hard and AC barely worked. Food quality was pretty low….it was edible, but not what you would expect for the price. My kids lived on French fries as they were unwilling to eat much of anything else. The hotel was able to get us into another room which had been updated a little, but once again the AC barely worked and it had a strong musty smell which we needed to air out every time we came back to the room. The beds were hard and there was limited hot water. Honestly ranks up there as one of the lowest quality hotels I have ever stayed at. I feel bad for the workers and I know they are stuck and it’s not likely their problem. We tried to tip them well as I am sure they management probably wasn’t taking care of them.

My family and I spent the week of Dec 20th to 27th at Cozumel Cozumeleño, and it was an absolute disaster. I’ve stayed at multiple all-inclusive resorts before, and this was by far the worst. If you value your money, your time, and your holiday spirit—stay away from this place. False Advertising at Its Finest. The glossy photos and descriptions on Expedia and the hotel’s website are pure fiction. The reality? A property that is literally falling apart. All hot tubs were broken, malfunctioning shower doors, loose sink handles, and even a safety deposit box that barely worked. I was terrified I’d lock up our passports and never get them back. Stairs are literally falling apart leaving exposed wired The dining experience was a joke. Bland, repetitive meals with zero creativity. And here’s the kicker—you only get certain items if you know the “secret menu” and ask for them specifically. Ice cream? Sure, but only if you know to ask—and then you’ll get one flavor unless you demand all options. This lack of transparency made every meal feel like a guessing game. We barely ate because the food was simply not worth it. Entertainment? Nonexistent. Christmas Eve at a resort should feel festive. Instead, it was dead silent—no music, no activities, nothing. Guests dressed beautifully for the holiday sat around bored. The pool table was uneven, sticks had no tips, the ping-pong table was broken, and the “gym” was laughable—a tiny closet with one outdated weight machine. The front desk says one thing, the activities desk says another. No one seems to know what’s going on, and guests are left frustrated and confused. The bottom line, this resort is a masterclass in marketing deception. What they promise online is not what you get. I left feeling cheated and angry. Do yourself a favor—book anywhere else.

Rooms need some updates . A night show would bring us back . Awesome snorkeling. Staff were great. Good food but lacks variety

Location was great. Rooms were average. No mini fridge in the rooms. Staff was great, cleaned every day (even Christmas Day). Check in not the best, kept trying to get us to change rooms. Food was good, no room service that was advertised. Nice place for the value.

We always stay at el Cozumeleño when we are in the Caribbean. This is the best hotel with all inclusive meals d drinks. We will return soon.

Great service and hospitality. Paradise on earth. Everything you need in one stop. Great food and the water is as clear as glass.

We have just returned from a week at the El Cozumeleno Beach Resort. This was not our first time at this hotel and will not be the last. The hotel is not new, but is well kept up and is incredibly clean. The staff are fantastic and always have a smile and a "hola" for the guests. We had some rainy days and the staff did a great job in keeping the resort looking pristine, despite the weather. Since it is close to Christmas, the hotel was decorated with many Christmas decorations. Christmas music played quietly in the background. The food in the "a la carte" restaurant was great, could have used a little more spices, but presentation and service were excellent. Buffet restaurant was what you expect, not fantastic but you can always find something that you will like. Bar service in the hotel and on the beach was first rate (although they did run out of beer one day). The beach in front of the hotel is small, but well kept up. There were lots and lots of fish in the area in front of the hotel. So many in fact that we decided not to go elsewhere to snorkel. The hotel is about 5 Km out of town. Takes about an hour to walk to town in you want, or a ten minute cab ride. El Cozumeleno has great character, not your run of the mill resort. Great staff, great service and good value for the money. Will return again in the future.

Great staff!! And nice sandy beach & pool areas. Had a few hiccups but the staff took care of it. Daily activities, including snorkeling & painting classes. (Plus much more) Not the fanciest place we've stayed but a good deal. We will be going back.

Pool and beach were excellent. Snorkelling is fantastic. Lots of fish right off the beach. It’s a dated resort but is clean, the staff are friendly (some remember us by name throughout our stay). The water in the rooms was off for a few hours on some of the days, not sure if related to work they seemed to be doing around the resort. Faucet on the sink was floppy/didn’t seem attached properly but still worked fine. Overall the bathrooms could use some updating. But they are clean. There were 2 adults, 4 kids and they gave us 2 rooms with 2 double beds. We thought we had requested a king through Expedia when we booked for one of the rooms but apparently we did not. They were quick to solve that for us though. The restaurant is excellent, menu changes daily or every couple days. Buffet is good. Can order off the menu as well, we ordered some things that aren’t on the menu (club sandwich, BLT etc). Sunset is beautiful

We absolutely love the staff at El Cozumeleño. They are so very caring and always make sure we are taken care of. It is a bit busier during the holiday season, but we still have so much fun. We love the resort, it has a beautiful beach.