Quality Hotel & Suites At The Falls

Lokalizacja

Panujący bałagan pokoje brudne. Nie sprzątane po poprzednich gościach. Poza wymiana pościeli nic tam więcej nie robią. Brudną łazienka, narzuta na łóżko. Nie odkurzone. Papiery i resztki jedzenia na podłodze. Korytarze pełne zdjętej pościeli i ręczników po gościach rzeź całą dobę. Pseudobasen. Poza lokalizacją nic wartego uwagi. Nie polecam

Location of the property, availability

The response of the staff could be better, I guess they already know about the existing problems like water leaking in the room, water draining not proper in the tub and so on. At 3 AM because of the rain, water started leaking around the window and when told that I could not sleep properly to the staff at the reception, she said you should have told me then and we would have moved you to a different room without even apologizing for the inconvenience, and no intent of correcting the mistake. I took the hotel to relax after a tired day, I am least expecting to disturb the sleep of all the family in the middle of the night disturbing my kids sleep. From the water damage on the window walls I can recognize that the problem is not new. Also when talked to another staff about how to raise a complaint about the inconvenience, without even trying to find the problem or fixing the issue, she just says go to online and complain.

Is very close to the falls and to cross the bridge to Canada. Just a few minutes walk.

Nobody came to clean the room! Breakfast is Cheap and bad! Pancakes only weekends and very hard to eat. The pool looks very durty!

The best

Good location

Parking big BS