The Ritz-Carlton, Denver

Room was not ready on time. They did upgrade us but the room’s bathroom was so dark we could not see. They then brought in a floor lamp for the bathroom. Someone signed for our Amazon package delivered to front desk but they couldn’t find it and never offered to reimburse us.

great hospitality

An excellent stay. Very warm welcome from Millie at the front desk with quick check in. Very spacious, clean and well appointed room on the 11th floor with a personalised message and gifts. Great service from Josh in Elway's and fantastic burgers full of flavour and cooked to perfection. Will happily stay again next time we're stopping in Denver.

The Ritz Denver has all of the service and amenities that the brand is known for. From that perspective it was great. It may also have been great if you were there for business in the immediate surrounding offices. However, if you’re there for pleasure, the hotel is surrounded only by offices and a dirt lot. There’s not a restaurant or convenience store in sight - or even any people. Food and shopping is only a few blocks away and an easy walk, but it feels soulless walking out the hotel door. Also, the room I stayed in was pretty beat up and in need of renovation. One of the electrical outlets wasn’t attached to the wall. The hinge on the shower door and tile it was attached to were pulling off the wall and the handle was loose. It’s a minor thing, but our bed didn’t have a top sheet, the comforter was thin so it was cold at night. I think the Ritz generally has a unique way they make their beds, but there was only a bottom sheet on this one. I’ll give them the benefit of the doubt that this room was an exception and the rest are great.

Our experience was thoroughly enjoyable, from check-in (with Millie) to a very comfortable room and great blackberry mojitos courtesy of Josh at the bar. We would definitely stay at this hotel again.

To many bums around

I was made to pay 150% of my Expedia charge to check in. I already paid through Expedia with Affirm

Service was very kind and nice There was mold in the bathroom shower, large tear in the rug and the furniture needs updating. Room service was average but everyone from front desk, valet and bell person was very good.