Holiday Inn Cambridge by IHG

Location and value for money

Nothing

Location was excellent. Setting was very good. Sports facilities were good. Staff were great and got any issues sorted quickly.

Swimming pool was good but water was too cloudy. Jacuzzi was brilliant! Sink was a bit blocked in room. Single beds were too narrow(90cm), 115cm would be better for adults. Climb in bath/shower not great for my elderly father. It’s nice to have a bath but a walk in shower is better for people either limited mobility.

Breakfast- good choices. Nice pool. Water and cookies at reception

Parking cost. WiFi not working on tv. Room service food expensive and not that tasty

Room and staff were good value and it was great to have a swimming pool. We paid £5 to get our room upgraded. The only thing I would say about this was no one said what the difference in the rooms would be- might be an idea to explain briefly what you're getting.

Disappointing breakfast- continental food was good but mushrooms were dried out, sausages were poor quality and fried egg had a thick skin over it where it had sat under a heat lamp so rather disappointing I felt.

The hotel offered good value for money overall. The pool was clean and well maintained, and our room was also clean and comfortable.

Unfortunately, our experience with the staff was inconsistent. Out of the four staff members we dealt with, two were friendly and helpful, while the other two seemed uninterested in assisting guests. We were not initially given the room type we had booked and were told that our booked room was unavailable, leaving us with little choice but to accept an alternative. After checking in, we discovered that the air conditioning was not working, so we had to move rooms. The second room also had a faulty air conditioning unit, requiring yet another room change. It was only on the third attempt that we were finally given a room with a functioning air conditioner.

Being a member certainly made a difference. Secind time staying here with my family. We got water and complimentary drinks in our room which was a really lovy touch. Room was very clean when we got there. Swimming pool is always fun. Breakfast was great, however pancakes were missing on our second day. This hotel is lovely and we thoroughly enjoyed being here

Asked the cleaner to service our room on the second day. She left all the food and empty food boxes on the table. The bathroom didn't get a clean down, particularly the floor. So came back to mess in the bathroom that needed a wipe down. So was a shame. Also, front of house staff don't seem to want to talk much with people from Muslim background I noticed. The restaurant staff are absolutely lovely though, maybe they need to be on the front desk as they are so lovely and approachable.

Good location - we were travelling in a group of 3 so drove into the city centre for day trips and parked there and split the parking cost between us otherwise there is a good bus route, taxis available and a local park and ride We only stayed one night but it was very hot no fans Staff are helpful at reception Didn’t use any other facilities

Lots of silver fish in bathroom and towels Bathroom needs updating but it’s clean and does the job