Residence Inn Lansing West

We absolutely loved the staff and how great everything looked with the remodeling!

No hot tub/Jacuzzi because of the remodel. Not a huge loss but a bit of a bummer. We would have liked a room with a bath tub instead of just the shower.

Property id a bit worn fun but about yo begin renovations

Dirty ripped carpets, worn couch cushions, dirt between frig and cabinets

I called ahead to request an early check-in and was told it wouldn’t be a problem. But when I arrived at the expected time, the room wasn’t ready. I could deal with that, but what happened next was absolutely disgusting. When I finally got to our assigned room at 2 a.m., the door was wide open like anyone could just walk in. Inside, the bed had no sheets, the bedding was filthy like someone had slept there before without changing anything, and every drawer and cupboard was left open. It felt like walking into a nightmare of filth and neglect. This is beyond unacceptable—it’s a serious health hazard. I immediately reported this to Danie at the front desk, who was incredibly helpful and understanding. She listened carefully, apologized sincerely, and quickly arranged for us to be moved to clean rooms. Her kindness and professionalism were the only bright spots in this awful situation. Then, after barely five hours of restless, gross sleep, someone else tried to get into our room, claiming it was theirs. This level of chaos and disregard for basic hygiene and security is appalling. The reason I originally booked a 2-bedroom suite was because I had a younger female with me so we could stay together for safety and comfort. But when we got moved to new rooms, she had to be separated, and then someone actually opened her door trying to get in. That made the whole situation even more unsettling and stressful.

Staff was extremely friendly

Our stay was great...and the suite was very clean! Our breakfast was tasty but could have been hotter.. the front desk service and breakfast service was excellent!