Planters Inn - Charleston

Great location

Bed was so uncomfortable I ended up with very bad back pain

Excellent luxury hotel experience! The staff were friendly and knowledgeable, as well as approachable for any of our questions or just casual conversation. The hotel was beautifully decorated and the beds were extremely comfortable. We had breakfast in the dining room and the service was like you were a guest in their own home. The location was perfect and walkable to anywhere in the downtown area. We will definitely stay in this hotel again when we return to Charleston.

Everything was very good. The Location is fine and the cleanliness of the rooms was excellent. Staff very friendly and helpful.

Die sauberen Zimmer und die Ausstattung des Hotels und die freundlichen Mitarbeiter.

What a delightful stay, everyone was warm friendly and helpful. We enjoyed the restaurant and the bar. Our room was beautiful, comfy and had plenty pf room to spread out. All of the employees treated you like you were special and important! Kindness matters and they nailed it.

Loved the location

I am providing an objective account of my stay, marked by significant safety risks and a complete lack of professional communication. 1. Safety Hazard & Negligence (Elevator): On my first day, I was trapped in the elevator. Staff dismissed this as a "frequent occurrence." Due to this blatant disregard for guest safety, I was forced to use the stairs for the remainder of my stay. This is unacceptable for a luxury establishment. 2. Complete Communication Breakdown: My reservation included a mandatory room move/upgrade for the final night. Despite this, I received zero information regarding the logistics during check-in, the following day, or even the morning of the move. The hotel failed to provide any instructions or timeline for this transition. 3. Unprofessional Execution & Deceptive "Upgrade": Without any prior notice, the hotel called me at 12:37 PM while I was out, demanding an immediate room change. This forced me to interrupt my afternoon to return to the hotel. To make matters worse, the "upgraded" room was significantly smaller than the original and lacked a bathtub. Substituting a smaller, less-equipped room and labeling it an "upgrade" is deceptive. 4. Facility Maintenance: My initial room had a persistent, unpleasant odor. The infrastructure suggests neglect rather than historical preservation. 5. Dining (Peninsula Grill): While the service was professional, the culinary execution was underwhelming and did not meet the reputation of the establishment. Conclusion: This property prioritizes its image over basic safety, transparent communication, and guest comfort. I cannot recommend staying here until these systemic issues are addressed.