YO1 Longevity & Health Resorts, Catskills

Unfortunately, our experience with the daytime reception staff was very disappointing. On our first day, we ordered a juice and a mocha from the juice bar. We waited in the cafeteria for approximately 40 minutes, but no one brought our order. When we reported this to the reception desk, we were told that room delivery was not usually provided, but they would make an exception for us. After waiting another 1.5 hours, we called the front desk for an update. The staff member (men) who answered was dismissive and simply told us to keep waiting. Nearly two hours after placing the order, a receptionist (female) finally delivered the juice to our room. When we asked about the mocha, she explained that it had not been delivered because coffee required an additional charge, she never mentioned that we’ll be charged for the juice! This was never communicated to us when we placed the order. The following day, I ordered another juice. The café employee, who also appeared to be responsible for cleaning duties, told me it would take 20 minutes. After 40 minutes, I saw her downstairs and reminded her about my order. She then asked for another 10 minutes. On our last day, I attempted to order a juice again and was told it would take 30 minutes. Since we were checking out, I declined the order. To make matters worse, we were ultimately charged for three juices, even though we never received the third one. At the same time, the mocha was never delivered because payment was supposedly required in advance. None of this was clearly explained, which made the entire situation very confusing and frustrating. The breakfast was poor and did not meet our expectations. While the hotel itself was attractive and the location was pleasant, the pool was noticeably dirty. The yoga instructor also seemed like she doesn’t have idea what is she doing. It was rainy weekend and the room was very cold, we requested the heat to be started but that never happened..

The facility

The staff are not trained in hospitality

Did not eat breakfast. Rooms were great, comfortable and relaxing environment.

Would be nice if there was a restaurant on site

We loved how clean and spacious it was as well as all of the amenities.

We were there for three nights and no staff came to straighten up or at least take the trash. Also the breakfast buffet was cold.

It was clean, the rooms were beautifully well kept and excellent.

There was no heating in some parts of the building and the water in the swimming pool was cold.