Residence Inn Cincinnati Airport

Clean and pleasant staff. Everything went smoothly and honestly have no complaints. Its close to the highway so easy access and good location around restaurants.

Coffee maker not working.

Room was clean, staff was very nice, breakfast had everything you needed.

The breakfast was perfect. The woman who maintains the breakfast area was awesome. She took good care of our group of seven and fussed over our beautiful baby.

I thought the furniture was shabby ( see upholstery on the chairs). One guest was on oxygen 24/7 and could not sleep lying down. I requested a recliner, but no one seemed to know anything about the request. The guest slept sitting up on the couch with her feet on a chair.

The tub in the room would fill with water as I was showering. The drain needs to be

Outstanding staff all throughout our stay. Especially Breakfast attendant Marsia Tritsch. Always greeted with a friendly smile and nice to hear her chatting with and helping other guests as well. Made for a great atmosphere each morning.

Staff was incredibly kind and helpful, from the Front Desk Staff, Manager, Breakfast Staff and Room cleaners, it was way above average in customer service. The hotel itself is dated and ready for an upgrade. My TV didn’t work, furniture looked worn out and some lights were inoperative. Normally, I wouldn’t come back, but the Staff more than made up for it.

Friendly and knowledgeable staff. Great rooms. Convenient to the airport!

The two employees at the front desk were nice and helpful during check in. After that, complete staff disaster. Employees took it upon themselves to monitor the arrival and subsequent brief stay of a visiting associate of mine, including generating noise in the vacant room above me but setting off their car alarms several times while discussing theories of the visit, my cell phone use while I was in bed as they watched from the parking lot thru the too small blackout curtains, and from the room above, the adjacent ‘linen closet’ and hallway outside the room. At first it was amusing but quickly deteriorated into harassment. I left after a few hours around 3:28 am to find another hotel. Ridiculous.

Our stay was incredible. The property is well-maintained and clean. Our room was great. At check in, the team was welcoming and courteous. A truly warm welcome. Breakfast is great! At breakfast, Marsia went above and beyond for us and is super friendly and helpful. We enjoyed the outdoor seating area and the quiet environment even though it is so close to the airport. We will be back!