Andaz Maui at Wailea Resort - a concept by Hyatt

Our stay at the Andaz Maui was mixed. Location was beautiful and we loved the beach access and the breakfast spread, but for such an expensive property (even on points), I expected a more welcoming and comfortable stay. We were there between Christmas and New Years, which is peak season, and the hotel was at maximum capacity. The property didn't seem equipped to deal with the influx of people, and it made for a less welcoming experience. Cons: * For starters, there was a long wait at check in, and the staff checking us in seemed less friendly and welcoming than annoyed. As a Globalist we were given fewer perks than at comparable hotels, like limited breakfast covering 3 of our 4 family members. We were given 15% off property meals, which was nice, but we had to remember to bring a card with us to show the server, rather than it being automatically applied to our bill against our room number. For such an expensive property, it all felt very unwelcoming and transactional. * There's one hot tub, and during the holiday season, it served as a de facto kiddie pool, with a bunch of toddlers splashing around. Not the chill hot tub experience we were looking for. Pool chairs were often occupied making it hard to find space. * Breakfast had very long wait times, unless you got there in the very early AM. * Standard 2 queen room was quite small for 4 people (2 adults, 2 teens) and bathroom was oddly configured Pros: * Beach access. That’s what sold us on the property. We loved having swimmable beach, snorkeling and outrigger canoeing right from the property. * Adults pool was tranquil but had no view. * Breakfast spread was delicious and high quality, despite the long wait and the limited Globalist access for our family. * Beds were comfy. We had a nice lanai with a grassy lawn (no ocean view) On balance, I’d stay again because of the location, but not during peak season. I chose the Andaz over the bigger and less expensive Hyatt Regency Maui, as I thought it would be quieter and better for teens, but I think the latter may have been able to absorb the crowds better.

My husband and I just returned from a phenomenal stay at the Andaz Wailea Resort in Maui, and we are already planning our next trip back. This is a beautiful, boutique-style hotel—a refreshing change of pace from some of the massive resorts nearby. We stayed in an ocean view suite, which was incredibly spacious, beautifully designed, and offered a truly stunning view of the water. The customer service across the entire resort was faultless. Every single member of staff we encountered was friendly, helpful, and genuinely seemed happy to make our stay perfect. The dining options were a highlight. The breakfast buffet was huge, offering a fantastic variety of high-quality choices every morning. We also had a memorable dinner at Morimoto on the property, which was absolutely delicious. For relaxation, we rented a pool cabana one day and received excellent, attentive poolside service. We also visited the spa, which was beautiful and had very friendly staff. Everything at the Andaz Wailea was top-notch. I honestly do not have a single complaint. If you are looking for a luxurious, intimate, and friendly place to stay in Wailea, this is the spot. Highly recommended!

After doing much research, we decided on the Andaz for our stay in Maui. In my opinion, this resort should not be labeled as luxury. The bathroom is really a strange configuration only having 1 small mirror over a very long vanity. Finding a pool chair was a nightmare while we were there. We ended up paying $450 + tax for a cabana so we could sit and see the ocean. Included in this price was chilled water. There is an uncrowded adult pool, but it is tucked away in a courtyard with a view of buildings. The only reason I gave it 4 stars is because of the employees and the location. The price of staying here is way too high for the experience. Would not return.

Andaz Maui is a special hotel, and they strike the right balance between luxury and relaxed vibe. It’s gorgeous without being stuffy (like in our opinion the neighboring Four Seasons…). The breakfast buffet is really good and direct beach access to fantastic snorkeling set this place apart. We stayed 6 nights this year, 6 nights last, and will keep coming back. That said, this is solidly a 4.5* hotel, not 5. The service is friendly and good but just not up to par with 5 star resorts where valet is helpful, front desk is always inviting/friendly, housekeeping is thorough. It is all fine and good but that’s just not what you’re going to get if you’re used to and expect 5 star pampering and perfection. They might get your breakfast order wrong, forget to throw out some cups in your room and place your items with odd judgment, the bird poop might be left on your lanai, valet might be frustratingly slow/a bit clueless etc. These are all minor annoyances at the end of the day, and we will come back many times in then future. The only serious criticism I have is the beach activities area. Keanu was so friendly and was an incredible guide for stand up paddle boarding. Some of these other guys are just hanging out and seem like they could care less. I know these are free activities but this is still a top tier resort, when a great guide can make all the difference between an amazing time and a waste of time. Need more folks like Keanu. Shoutout to Wonmi at the front desk for going above and beyond in taking care of us! Breakfast service at Ka’ana was also always an delight and made every morning feel special!

Beautiful grounds, nice rooms, great food, great beach, plentiful activities. Used suite upgrade and was upgraded to beautiful 3 bed 3 bath villa.

It's rare nowadays that an establishment gives the level of customer service that I experienced at Andaz. When staying in Maui, there's only one place I will stay and that is the Andaz.

I had higher expectations for this hotel, especially considering the prices, but overall the experience did not feel worth the money. The food was disappointing and extremely expensive for the quality offered. The New Year’s Eve dinner cost $2,000, yet the dishes were dry and not particularly tasty. The dessert, made with gelatin, was especially underwhelming. Nothing about the meal justified the price. What disappointed me the most was the beach experience. Having to use a towel on the sand… felt unreasonable, and the hotel was clearly not prepared for the number of guests. There were not enough beach chairs available, which made it frustrating and uncomfortable. For a hotel positioned at this price level, I expected better organization, better food, and more attention to guest comfort. Unfortunately, that was not the case.

​Location & Vibe: This remains my favorite stay in Wailea. The location is perfect, situated near the Shops at Wailea and neighboring luxury heavyweights like the Waldorf, Fairmont, and Four Seasons. ​The Arrival: The view from the open-air lobby is still spectacular. Walking in and seeing the infinity pools frame the ocean is unmatched. ​The Globalist Experience (Anniversary Trip): I returned specifically for my anniversary. While the stay was beautiful, the administrative side was rocky. ​Check-In Timing: Do not expect to get in early here. We had to wait until 4:30 PM for our room. ​The "Phantom" Upgrade (Important Tip!): I saw a Suite assigned in my app, but while waiting, it refreshed and downgraded me to an Ocean View King. ​My Advice: Take a screenshot immediately if you see an upgrade. Because I noticed the switch, the staff addressed it and offered compensation. ​Room Condition & Bathroom: This is where the property is showing its age. ​Cleanliness vs. Function: The bathroom was clean, but the plumbing was frustrating. Both the basin and shower drained very slowly—it felt like a chronic issue rather than a one-time clog. ​Hardware: The hair dryer was too weak. For a high-end luxury resort, this amenity desperately needs an upgrade. ​Dining: ​Globalist Perks: We received 15% off at restaurants. ​The Breakfast: The buffet at Ka'ana Kitchen is excellent with an omelet station, BUT I was told specialty drinks (Americano/Latte) are NOT included in the Globalist benefit. This feels like a new, unfortunate change. ​Verdict: Andaz Maui is still beautiful, but between the upgrade glitches, slow drains, and nickel-and-diming on coffee, the "luxury" feel is slipping just a bit.

Great resort in a beautiful location in Wailea. You are greeted with a lovely fresh orchid lei for ladies and the men get a painted nut lei. A wonderful Hawaiian welcome! At reception we were served a delicious pink lemonade. Although the resort has three good restaurants, as well as a terrific marketplace with sandwiches and gelato and things like milk and yogurt and pre made salads, you are within a lovely walk to shops and dining, not 10 minutes away. The Andaz subscribes to the concept of using local farmers and purveyors as much as possible, and wow, can you tell! The lettuce was over the top delicious! The rooms are nicely appointed with a modern Hawaiian feel. Nice amenities and as Globalists, we had snacks and non alcoholic drinks in our room replenished daily. The pools are pretty, but only one hot tub and that is always full of kids, which was a disappointment for us. There is a lovely "quiet" pool for adults, but no hot tub there. We were there for the beach and it did NOT disappoint! The beach guest crew were wonderful at getting chairs and umbrellas set up, (that is when guests hadn't reserved 6-10 chairs for their families, who never came to use them!) and the beach is great for walking and the water is absolutely gorgeous! They provide complimentary outrigger rides with reservations and it was a lot of fun. Snorkels, fins and paddle boards are also available at no charge. Just to the left of the resort's beach is a cove with rocks that was great for snorkeling. Staff was friendly, kind and accommodating, making us feel like valued guests.