Andaz Maui at Wailea Resort - a concept by Hyatt

Incredibly beautiful resort! We booked a limited time package through Costco which was great. The location is wonderful; great beaches are literally just a few steps away. The amenities are out of this world, and you just may have trouble deciding which pool to enjoy. We really enjoyed the breakfast buffet that was included in our package.

Outstanding staff, cleanliness and beautiful views

Nothing

First , We truly love the Andaz Wailea in Maui and we wanted to make this our go to Maui hotel that we can return to yearly. But that will not happen now because of the bed comfort. Last April we stayed in room 644 and the bed for me was horrible with a massive sinkhole in the mattress. Worst sleep experience ever. They put a board under mattress but it didn’t help. So when I called to talk to them about the bed situation before rebooking another stay, They assured me they will do everything to make sure I was comfortable and I appreciated them saying so, So we rebooked a 6 day stay. They put us in room 731 , which was so small, but the mattress was even worse than last time. They tried to solve problem by putting more padding and 2 board under mattress, but Unfortunately it didn’t solve the issue. My back was in so much pain. Apparently all rooms are like this per Kevin the manager. If they would have said that up front when I rebooked, I would have stayed at another resort. I didn’t want to complain anymore and I was in so much pain sleeping in that bed last night For the price $$$$ I paid, it should’ve been solved . But I’m stuck and still here so I will definitely need physical therapy after this stay. I wish they would have done better to fix the situation. The mattress is so old and there had to be some kind of solution in all the rooms they had. Note; the staff is wonderful, the breakfast buffet amazing and the grounds are stunning. Just will not return here anymore. It makes me very sad they did not try harder and recognize the mattress needs replacing.

I am very disappointed with Andaz Wailea. My eyeglasses ($350), which held personal sentimental value from our Hawaii trip, went missing while under valet custody. The hotel refused to take responsibility, prioritizing staff over guest property. For a luxury resort, this handling is unacceptable. Police report filed.

Very disappointed in the check-in process. We requested our rooms be near each other six months before our trip. They were nowhere near each other. They ended us moving our room after a day, but staff was not very pleasant about it. They deleted our Hyatt number and had trouble putting it back on. After having two rooms for a week each, they said if we wanted an extra hour for late check out it was going to cost $250. Front staff was not accommodating.

Andaz is exceptional. The resort is top notch, the service and attention to detail is outstanding and the food in Ka'ana Kitchen is excellent. Every staff member we encountered was very friendly, extremely attentive and very helpful when we needed them. All of the facilities (our room, pool area, lobby, restaurants, etc.) were spotless.

20 Year anniversary trip was amazing right up to the very end. The only place they fell short was never coming to get the bags on our checkout and we had a very early flight. After calling and they still never came we pulled our bags up the hill and left. Other than that, it was perfection.

Big compound with multiple pools

Crowds, terrible noise from the luau performances at night

Beautiful room and hotel grounds. My wife and I enjoyed our stay and will come back again