Sheraton Valley Forge King of Prussia

We stayed a year ago and loved the location and hotel. This stay was shockingly a completely different experience and it was disgusting.

We’ve stayed here before but this time the room was filthy. The walls, light switches, doors, siding, locks, smoke alarm, seating, every piece of furniture, rug, light fixtures, and bathroom were filthy. In addition to layered dust and dirt, the room was covered with stains, sticky and stained residue on surface and beneath of any glass toppers, including the desk, tv console, side table, headboard, bedside table, sink countertop, and top of toilet. All of which I was forced to cleaned myself at 10:30pm upon our arrival. The check in woman was curt and discussing bring ready to leave, which so empathized with and didn’t bother the front desk after seeing how dirty the room was to our surprise. However, I had notified the hotel myself 12hrs+ in advance. We were shocked to arrive to find such dirty conditions, especially arriving much later than the typical check in time (ie.plenty of time allotted for proper cleaning). The A/C system was broken and the room was terribly hot. The thermostat indicated there was low batteries and at least 3 pillows on each bed were tossed on the ground being so dirty. The the bathroom towels were also visible unclean. Each had a dingy yellowing, stained surface and smelled terrible. The shower curtain was too short and looked like it was missing the inside catch all, so the water blew all over everything in the bathroom. We had towels to clean up the dirty surfaces to place our belongings on AND the flood of water that uncontrollable blew everywhere. It was so late before we had to get up at 7am to leave by 7:45. We left and did not speak to anyone. Honestly, there wasn’t much time to report anything and what could be done at 11pm and we had to rest for an early long day ahead.

Nothing, now.

At 8:37 AM, housekeeping was unlocking our door and coming in to our room. And, it was NOT a good time for her to be entering a room with a couple relaxing in bed. We've never had that happen. We will NOT be returning to a Bonvoy hotel ever again. I paid for this fucking room and will leave at 11AM, when I'm supposed to. Absolutely disappointed

Very convenient to shops and dining

Parking was not great, but not a big deal

Clean room