Residence Inn by Marriott Lubbock Southwest

Spacious

Bathroom wasn’t the cleanest

Very limited selection of breakfast foods. Room and hotel are showing signs of neglect. Broken tiles in bathroom, dishwasher did not work, trash by ice machine. Cleanliness has gone downhill. Deferred maintenance is evident. Not a good Bonvoy name hotel.

Very friendly and helpful!!

Na

Good location, breakfast was nice, the suite was spacious. The A/C worked well. It was a good value for the money.

The suite was NOT clean. The refrigerator door had " crusty" stuff on it, and the refrigerator door had not been wiped down. The glass on the cabinet had significant streaks. When housekeeping came to clean on Friday, they didn't empty out the trash can underneath the kitchen sink, nor did they run the dishwasher (guess that's the guest's job???). The bed was extremely uncomfortable. The TV's were not plugged in. Only one remote for both. The window on the bathroom, while nice to be able to let in light, was NOT in a good location. When the shade was open for light, people could see directly into the bathroom from outside!! Make it frosted or a higher, ransom type window.

Room was nice and spacious.

The breakfast can improve.

Loved the location, size and state of the room, and the staff were great!

Breakfast could’ve been a bit better.

The bed in the room was comfortable. Complimentary breakfast.

In our room (100), the main entry way light in the kitchen was out and the overhead light in the hallway to the bathroom was out causing dark areas in the room. There was an old used bar soap left in our shower. There we no q tips included in the room.