Residence Inn by Marriott Lubbock Southwest

It seems like it's going down hill since my last stay a month ago. The breakfast was horrible. I had to find the worker for the breakfast area when there was no coffee at 8:30 am. There was no regular sugar and the coffee was watered down. The eggs looked horrible. The oatmeal container that was out was empty. The room I stayed in could have used a cleaning.

Had a good time . We didn’t really stay long , but we did enjoy it .

Room was adjoining multiple air conditioning units which kept droning throughout the night

Very spacious and clean.

N/A

The bath tub was not cleaned properly there were some pubs in the bath tub and also behind the TV in our room there was a old water bottle and trash as well

The Hotel did not honor the type of room reserved and paid for in advance, even though I called 6 hours before arriving, confirming the reservation and room type which was,1 full Bedroom. Had I been told the truth, I would have had 6 hours to change Hotels. Coming in at 3 AM in the morning left me few options and they knew they had me. In other words, a classic “Bait and Switch”. They absolutely knew they overbooked rooms and knew that late arrivals would not find other accommodations therefore they had to take what they had. The same happened to a friend that was traveling with our group. Our group is large and attends many sporting events over a course of three months in Lubbock and I can promise this Hotel and other Hotels that are under the same ownership, they will lose all of our future business. Moreover, this Hotel refused to correct the mistake or offer any type of refund. The Breakfast had minimal items, not anywhere near what was advertised. The food area was not only poorly stocked but very unkept. The room was not adequately stocked with towels and upon getting out of the shower, it was discovered that not even a hairdryer was available in the room. I learned through investigation that the Manager had been terminated recently and the interim Manager was ill prepared to take over. I’ve also learned the name of the ownership group and which properties they own, and I will be doing several more reviews about this ownership and their other properties.

Dirty