Sonesta Essential NW Houston

Dirty

Room Ac was not working at all the room was already hot because it’s about 98 degrees outside in Houston Texas the room looked nothing like the photos online had to pay a 100$ deposit fee upon upon checking in I was told i will get it back . Left and I had a feeling to check my bank account just to see I had been charged 3 times so 300$ total the clerk wasn’t the issue he tried to help the property itself and the customer service is horrible do not spend your money here you’re better off sleeping in your hot car

The room I initially had AC was out and when confronted front desk I was assigned another room with AC but a smaller bed which was inconvenient

Everyone was very attentive

I liked the way the were eager to help us and they were very detailed on explaining the policy.

The only thing I did not like about the property was the rushing of house keepers they were rushing us to leave. Very rude like.

Waited around 15 minutes no one came out to get us taken care of had to call multiple times to get someone to check us in.

When we got to the property and checked in. Our room was muggy and humid like the window was cracked open. In addition, the bathroom was not clean and the sheets were dirty. We checked out immediately

Si pueden ni se les ocurra visitar lleno de hongos y bacterias

There were people walking through the hole in the gate , rude house keepers racist.