Sonesta Essential NW Houston

Nice place - room was awesome - great service - no issues. Would go back

Nothing spectacular, average room with a bed, did not see any roaches. Stayed in room and left. AC and TV worked. No problem at 4pm check in. Lobby was kinda warm and dated. $60 deposit which was refunded back on credit card in a couple days.

Poor service. No one frequently at front desk and phone not answered promptly. Free breakfast is a joke The only hot food is the waffle you make yourself. The hotel needs serious renovation. Major potholes in parking lot. Positive many restaurants within 5 minutes.

I have booked a room, went to hotel homding my confirmation number- and a very rude reception man told me they don’t have available rooms! How can it be possible to book a room in the hotel go there and they tell you they don’t have available room?!

The reception was away when we arrived and waited to be checked in Room is not clean and almost everything needs maintenance Breakfast was terrible

Nice place clean comfortable great value.

The employees were rude, and were actually nowhere to be found when we tried to check in. There was no phone in the room. The only ice machine was on the 4th floor and didn't work. There was hair on my toilet paper. Only one elevator worked. There is no first aid kit on site, or so we were told when my husband asked for a bandaid. The fence around the property is so full of blank spots and broken poles that it should just be taken down. Did not feel safe.

It was pretty good.All the staff was very friendlyIt was pretty good. All the staff was very friendly. Just make sure if you're traveling with service or e s a dogs they are quiet

Average

The rooms were fine.