Sonesta Essential NW Houston

Do not stay here - they will give any one access to your room and your things will be gone and then not refund your deposit back . I am filling a negligence lawsuit against this hotel and the owner/operator and the employee conducting shady inappropriate business .

This hotel was absolutely disgusting and completely unorganized. The first room they gave me had two cockroaches crawling around before I could even set my bags down. That alone was enough to make me question the cleanliness of the place. I immediately went to the front desk to report it, and they reassigned me to another room—only for me to walk in and find someone already in there! I felt terrible for invading that person’s privacy, but that’s on the hotel for being so careless and unprofessional. The lack of organization and cleanliness here is shocking, and I would never recommend this place to anyone.

Great place to stay. Would absolutely recommend.

This hotel was absolutely disgusting and completely unorganized. The first room they gave me had two cockroaches crawling around before I could even set my bags down. That alone was enough to make me question the cleanliness of the place. I immediately went to the front desk to report it, and they reassigned me to another room—only for me to walk in and find someone already in there! I felt terrible for invading that person’s privacy, but that’s on the hotel for being so careless and unprofessional. The lack of organization and cleanliness here is shocking, and I would never recommend this place to anyone.

Perfect location for shopping and having dinner

Beware there is a deposit at this location. Booked thru Expedia didn't know until I arrived.

Overall place was nice & affordable. Breakfast cleaning staff was rude telling us why we did we use butter for waffle machine instead of of cooking spray & why we didnt pull out our waffle out if it was ready. 1. machine didnt beep 2. What is it to her if i like butter in my waffle. What a way the start the morning. If she didnt feel like working she should of stayed home no wonder why we were the only people at breakfast, she ran all of them off.

The first person that gave me the key to room wrote the wrong room number. I left for a couple of hours before going to my room. I told the new person what happen and he was rude to me an out r what happen

It was very nasty and it smelled like old mop . We couldn't get a refund so we had to deal with it.