The Logan Philadelphia, Curio Collection by Hilton

Phenomenal staff and facilities.

Location was great, the rooftop bar area in the evening was amazing. Enjoyed the seating area in the bar downstairs. The shower in the king size bed room was also fantastic!

Outdated refrigerator, cable TV. We prefer streaming services.

We stayed at the Logan from April 4–9, 2026, and unfortunately, our experience did not live up to the standards the hotel promotes. Simply put—they talk the talk, but don’t walk the walk. I’ve been a Hilton Gold Member for many years and have stayed at numerous Hilton properties. I have never encountered this level of oversight and lack of follow-through before. Upon check-in, my wife immediately noticed that the ice bucket had not been cleaned, it still had water and visible residue inside. We also found stains on the bed sheets, which required us to request replacements. While housekeeping eventually brought new sheets, it took over an hour—far from ideal after a long day of travel. To make matters worse, the issues didn’t stop there. The faucet knob in the room was broken, and the shampoo, body wash, and conditioner dispensers in the shower were also not functioning properly. These are basic room standards that should never be overlooked. I reached out to hotel management through their text service and connected with someone named Zachary. He responded promptly and assured us they would “make it right,” even stating that housekeeping management would provide a full service cleaning of our room that same afternoon along with a new ice bucket. Unfortunately, that never happened. We returned to our room around 8:00 PM to find it completely untouched. I followed up immediately via text, but never received another response—not that evening, and not for the remainder of our stay. This lack of follow-through and accountability was extremely disappointing. Promises were made, but not honored and that ultimately defines the experience. We will not be staying here again. There are plenty of hotels that value their guests and actually deliver on their commitments. I would strongly recommend taking your business elsewhere. At this point, I genuinely believe this hotel needs a surprise inspection from Hilton. Based on our experience, I’m confident it would not meet the standards expected of the brand especially one carrying the Curio Collection name.