Hotel Mercure Oostende

Just there for the North Sea Beer festival.This hotel is centrally located and has a very friendly staff.

Convenient, no frills

Had a very pleasant stay at this hotel. We did not have breakfast, but check in and check out were fine. We pre-booked parking which was very secure and efficient. A lovely hotel which did the job very satisfactorily for our weekend in Ostend. Very good location. My only complaint was the tea and coffee was not replenished daily but not a big issue.

Do not stay here! Lying Managers and staff. Hotel staff violating guest privacy in the night without consent The manager complained that our phone alarm was ringing throughout the night. My husband asked him the following question; “Are you sure the sound was coming from our room?” Manager replied, “the receptionist called your room, there was no answer. He also came to your room in the night and saw you all sleeping, he saw your phone alarm ringing in your room”. The manager could not say what time the receptionist came into our room. My breasts were exposed in the night as I was feeding my baby in my sleep. The staff have seen my exposed breasts!! The staff at the hotel violated our privacy and entered our room without our consent. After getting expedia involved to raise the concern, the hotel manager denied anyone ever entering our room. Expedia have a record of the conversation that took place between them. Expedia emailed me confirming that the hotel manager denied anyone entering our room. After Expedia pressed the matter further, the hotel FINALLY admitted that hotel staff had entered our room! Hence, they have seen my exposed breasts! No apology has been given regarding this! The hotel avoided Expedia when confronting their misconduct. The manager clearly knows he is in the fault and is avoiding this. He has lied and has not admitted to lying to us. Expedia acknowledged the unprofessional behaviour of the hotel manager.

From our arrival to our departure, we were looked after in a first class manner.

Nice hotel in a great location friendly and knowledgeable staff would recommend

Smart “city style” hotel situated perfectly for the splendid bars, cafes, restaurants, & fine shops Ostend has to offer. Staff are fluently multilingual & nothing is too much trouble. Good choice for breakfast. The rooms are no more than adequate, but very clean.

Nice enough room. The lift was broken for the first ~18 hours, and it is just as well I was only on the 4th floor (the stairs were steep). The breakfasts were impressive. I would certainly stay in this hotel for them again. The bathroom and shower were a bit tight, and the walls a bit thin.

Great position n centre of town. Had breakfast elsewhere because expensive so cannot comment on quality. View from window was of roof and heating system but was quiet for beng in centre. Comfortable and clean. Good bathroom.

One night before business meeting following day. Rooms clean with all one would normally expect in thins class of Hotel. Communal area a bit small and not so welcoming. Staff and rooms OK. Breakfast was good with sufficient choice. Didn't try restaurant as there is a good one across the road close by.